Job
Description
Role Overview: The Change Management team at LSEG Technology is responsible for overseeing and coordinating changes to production systems across a global landscape. Operating in a dynamic and fast-paced environment, you will play a critical role in ensuring stability, minimizing risk, and enabling continuous service improvement. This role requires a proactive approach, attention to detail, and a solid foundation in IT service management. Key Responsibilities: - Manage change records in alignment with organizational standards and risk appetite. - Lead Change Advisory Board (CAB) meetings to support informed decision-making and risk evaluation. - Lead all aspects of the full change lifecycle, ensuring timely closure and initiating post-implementation reviews for unsuccessful changes. - Collaborate with Incident and Problem Management teams to assess and support change requests. - Produce and distribute regular reports to highlight trends, performance metrics, and compliance gaps. - Raise awareness of non-compliance issues and promote consistency to change management policies. Process Improvement And Enablement: - Contribute to the ongoing enhancement of change management processes and supporting tools. - Support the development and maintenance of training materials and documentation to reflect evolving standard processes. Qualifications: - ITIL 4 Foundation Certification - Bachelor's degree or equivalent experience in an IT related field - Previous experience working with or within an IT Service Management Function - Stakeholder management experience Company Details: LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business dedicated to excellence in delivering services. With extensive experience and a worldwide presence across financial markets, LSEG enables businesses and economies globally to fund innovation, manage risk, and create jobs. LSEG is headquartered in the United Kingdom and has significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific. With a commitment to financial stability and growth, LSEG values innovation, quality, and continuous improvement. Please note the additional details about LSEG's values of Integrity, Partnership, Excellence, and Change that underpin the organization's purpose and culture. Role Overview: The Change Management team at LSEG Technology is responsible for overseeing and coordinating changes to production systems across a global landscape. Operating in a dynamic and fast-paced environment, you will play a critical role in ensuring stability, minimizing risk, and enabling continuous service improvement. This role requires a proactive approach, attention to detail, and a solid foundation in IT service management. Key Responsibilities: - Manage change records in alignment with organizational standards and risk appetite. - Lead Change Advisory Board (CAB) meetings to support informed decision-making and risk evaluation. - Lead all aspects of the full change lifecycle, ensuring timely closure and initiating post-implementation reviews for unsuccessful changes. - Collaborate with Incident and Problem Management teams to assess and support change requests. - Produce and distribute regular reports to highlight trends, performance metrics, and compliance gaps. - Raise awareness of non-compliance issues and promote consistency to change management policies. Process Improvement And Enablement: - Contribute to the ongoing enhancement of change management processes and supporting tools. - Support the development and maintenance of training materials and documentation to reflect evolving standard processes. Qualifications: - ITIL 4 Foundation Certification - Bachelor's degree or equivalent experience in an IT related field - Previous experience working with or within an IT Service Management Function - Stakeholder management experience Company Details: LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business dedicated to excellence in delivering services. With extensive experience and a worldwide presence across financial markets, LSEG enables businesses and economies globally to fund innovation, manage risk, and create jobs. LSEG is headquartered in the United Kingdom and has significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific. With a commitment to financial stability and growth, LSEG values innovation, quality, and continuous improvement. Please note the additional details about LSEG's values of Integrity, Partnership, Excellence, and Change that underpin the organization's purpose and culture.
