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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

saran

Posted:1 month ago| Platform:

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Skills Required

microfinance audit compliance sourcing verification data business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance About The Role
Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, carrying out CGT, house verification, and income assessment, ensuring quality sourcing, and overseeing collections and recoveries as per the group/centre meeting schedule. Maintain healthy customer relationships on the ground in the assigned location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain BFL MFI JLG product offerings to all attendees of prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all information needed for sourcing, data entry/upload, and/or validate documents on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with Branch Manager for required approvals and Credit Operations Officer at the branch for disbursements as per process.

Plan center meetings of customers, notify customers in advance of the schedule, ensure 100% participation of borrowers in center meetings, resolve customer queries, and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450500 customers.

Ensure collections from customers as per scheduled center meeting days and 100% deposition of recovery at defined points as per SOP.

Carry out end-use monitoring of loans as per the process.

Maintain healthy and cordial relationships with all potential and existing borrowers, ensuring 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.

Create a daily report of tasks planned and executed and submit to the Branch Manager.

Ensure recovery disposition reconciliation is done with Credit and Operations Officer as per schedule.

Ensure execution of critical parameters like lead to login as per matrix.

Maintain center meeting discipline, follow SOPs, and adhere to the code of conduct.

Major Challenges

Quality sourcing and achieving targets as defined.

Regular collections and maintaining customers in the current bucket, regularizing and normalizing delinquent customers.

Compliance on all business parameters, with zero audit findings on the sourced customer segment/portfolio.

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Senior Centre Manager - Microfinance