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Description
Job Description: At Google, you work at lightning speed. As a member of the Business Systems Integration team, you will play a crucial role in removing roadblocks that hinder progress. By identifying time-consuming internal processes and developing reliable and scalable solutions, you will contribute to enhancing the efficiency of the company. Your responsibilities include listening to Googler needs, translating them into technical specifications, designing and developing systems, and collaborating with Google executives to ensure successful implementation. Whether optimizing large system processes or utilizing Google's suite of products, your work will empower Googlers to work faster and more effectively. Key Responsibilities: - Define and drive road-maps for business analysis within IT Service Management (ITSM) Platform and Fleet Operations, aligning team goals with broader organizational objectives. - Anticipate and define business problems, research varied approaches, and evaluate industry-leading or custom solutions. - Establish cross-organizational collaborations with engineering, product management, and business stakeholders to ensure alignment on direction and resource allocation. - Act as a domain expert in ITSM (specifically ServiceNow implementation) and Fleet operations, offering insights and solutions for value. - Coordinate the integration of multiple work streams across business analysis, engineering, and technical teams to ensure project delivery and process enhancements. Manage internal and external risks associated with changes to products, processes, or services. Qualifications Required: - Bachelor's degree in Computer Science, Engineering, Mathematics, a related field, or equivalent practical experience. - 10 years of experience in owning full system implementation lifecycles, including analysis, design, build, test, deployment, implementation, and support. - 10 years of experience in managing cross-functional technical teams and leading programs. Preferred Qualifications: - Experience in delivering global ITSM platform implementation on Service Now. - Familiarity with Fleet Management systems and operations, including hardware and asset life-cycle management complexities. - Understanding of AI/ML concepts and their application to IT operations. - Ability to drive business improvements within global organizations. - Excellent stakeholder management and communication skills. Job Description: At Google, you work at lightning speed. As a member of the Business Systems Integration team, you will play a crucial role in removing roadblocks that hinder progress. By identifying time-consuming internal processes and developing reliable and scalable solutions, you will contribute to enhancing the efficiency of the company. Your responsibilities include listening to Googler needs, translating them into technical specifications, designing and developing systems, and collaborating with Google executives to ensure successful implementation. Whether optimizing large system processes or utilizing Google's suite of products, your work will empower Googlers to work faster and more effectively. Key Responsibilities: - Define and drive road-maps for business analysis within IT Service Management (ITSM) Platform and Fleet Operations, aligning team goals with broader organizational objectives. - Anticipate and define business problems, research varied approaches, and evaluate industry-leading or custom solutions. - Establish cross-organizational collaborations with engineering, product management, and business stakeholders to ensure alignment on direction and resource allocation. - Act as a domain expert in ITSM (specifically ServiceNow implementation) and Fleet operations, offering insights and solutions for value. - Coordinate the integration of multiple work streams across business analysis, engineering, and technical teams to ensure project delivery and process enhancements. Manage internal and external risks associated with changes to products, processes, or services. Qualifications Required: - Bachelor's degree in Computer Science, Engineering, Mathematics, a related field, or equivalent practical experience. - 10 years of experience in owning full system implementation lifecycles, including analysis, design, build, test, deployment, implementation, and support. - 10 years of experience in managing cross-functional technical teams and leading programs. Preferred Qualifications: - Experience in delivering global ITSM platform implementation on Service Now. - Familiarity with Fleet Management systems and operations, including hardware and asset life-cycle management complexities. - Understanding of AI/ML concepts and their application to IT operations. - Ability to drive business improvements within global organizations. - Excellent stakeholder management and communication skills.
