Senior Business Operations Analyst, Payments Growth

As a member of the Online Business segment at PhonePe, you will be responsible for various operations and growth-related tasks and initiatives. Your role will involve collaborating effectively with cross-functional stakeholders to manage day-to-day business operations. This will include coordinating with both external and internal stakeholders across different industry segments. Your accountability will encompass monitoring and generating business reports, addressing ad hoc reporting needs, and having proficiency in Excel/Google Sheets. Execution, proactive learning, and a go-getter attitude will be essential attributes for this role. Key Responsibilities: - Adopting a merchant-first approach by resolving merchant escalations promptly and ensuring an optimal merchant experience - Handling internal queries, data requests, and escalations related to category transactions - Supporting data analytics and trendline reasoning, analyzing transactions, MCC mapping, and conducting business and product health analysis - Implementing offers and CRM strategies, coordinating for integrations and go-live activities, and ensuring timely account launches - Acting as a bridge between merchant operations/accounts teams and internal stakeholders - Identifying operational areas for automation and coordinating with stakeholders for implementation Qualifications Required: - Strong background in operations and growth-related tasks within the industry - Possessing a driver personality that focuses on clarity, delivery, and collaboration - Ability to manage multiple activities seamlessly, excellent communication skills, negotiation abilities, and strong stakeholder management capabilities - Capability to thrive in a fast-paced, target-focused environment with ambiguity - Advanced proficiency in Excel/Google Sheets - Ideally a Graduate/MBA from a tier 1 or tier 2 college PhonePe provides a range of benefits for full-time employees, including insurance benefits, wellness programs, parental support programs, mobility benefits, retirement benefits, and other perks such as Higher Education Assistance, Car Lease, and Salary Advance Policy. Working at PhonePe offers a fulfilling experience, surrounded by exceptional individuals in a creative environment, with opportunities to explore roles beyond the traditional job description. Explore more about PhonePe on our blog for further insights.,