Senior Business Analyst - Salesforce

Roles and Responsibilities

• Lead the end-to-end analysis of business needs, including current state analysis, gap analysis.
• Lead requirements gathering sessions with stakeholders  and translate business needs into clear functional specifications and user stories for technical implementation.
• Support UAT (User Acceptance Testing) and ensure solutions meet the required standards before deployment.
• Develop and maintain documentation such as business requirement documents (BRDs), process flows, use cases, and test plans.
• Break down and explain complex concepts in a way that makes sense to both technical teams and business stakeholders.
• Demonstrate excellent communication and writing skills to clearly convey ideas, requirements, and project updates to diverse audiences.
• Effectively manage multiple priorities and initiatives, ensuring timely delivery of high-quality analysis and project support.
• Manage various salesforce projects, including gathering information, planning, and executing projects.
• Works with the design team to ensure that the most significant business operations are addressed.
• Educates and promotes CRM standard procedures to guarantee that the solutions produced are highest in class for the business's overall strategy and ethos.
• Create a requirements management strategy for the project, which describes; the process for elicitation, documentation standards, and formats.
• Familiarity with the backlog grooming process, attributes, review, and approval process.
• Plan and monitor scope by ensuring that needs are within the SOW's scope and communicating any variances for inclusion in the change control process.
• Assist the product owner in defining value and priority and selecting scope for upcoming releases and sprints by facilitating the continuing backlog grooming process.
• Maintain a functional grasp of the business requirements and project solutions.

Requirements and Skills

• Excellent knowledge of and shown proven expertise with Sales Cloud, Service Cloud, Experience Cloud, and Salesforce CPQ.
• Knowledge of development tools and processes that will aid in formulating use cases and designing project requirements.
• Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere while managing various requests is needed.
• Collaborate with cross-functional teams to build sustainable applications.
• An analytical problem solver who knows and employs all declarative automation and Salesforce ecosystem features.
• Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
• Bachelor's degree in business administration, computer science, management information systems, or a closely related discipline is required.
• Ability to grasp the requirements of clients from diverse sectors and translate/present those demands into a compelling vision and roadmap for our clients.
• Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC)