Senior AWS Solutions Engineer & Technical Account Manager

As an AWS Senior Solutions Engineer & Technical Account Manager (TAM) at our company, your role will involve blending deep technical expertise with strategic client engagement to lead complex cloud projects, provide advanced support, and act as a trusted advisor to enterprise customers. **Key Responsibilities:** - **Technical Leadership & Project Delivery** - Lead the design, implementation, and optimization of AWS-based solutions. - Deliver Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, and Serverless Framework. - Conduct AWS Well-Architected Framework Reviews (WAFR) and support Migration Acceleration Program (MAP) engagements. - Ensure successful handover to operations through documentation and knowledge transfer. - **Customer Engagement & Account Management** - Serve as the primary technical point of contact for assigned AWS customers. - Provide proactive guidance on architecture, cost optimization, security, and operational best practices. - Lead customer workshops, technical reviews, and roadmap planning sessions. - **Advanced Support & Troubleshooting** - Provide expert-level support for various AWS services. - Troubleshoot complex infrastructure and application issues with minimal downtime. - Conduct root cause analysis and implement long-term solutions. - **Pre-Sales & Solution Scoping** - Support pre-sales activities including scoping calls and workshops. - Identify opportunities for service expansion and collaborate with sales and delivery teams. - Contribute to the development of AWS service offerings. - **Mentorship & Continuous Improvement** - Mentor junior engineers and consultants to foster a culture of learning and technical excellence. - Stay current with AWS innovations and certifications. **Qualifications Required:** - **Certifications:** - AWS Certified Solutions Architect Professional (required) - AWS Certified DevOps Engineer / SysOps Administrator (preferred) - Additional AWS Specialty certifications are a plus - **Technical Skills:** - 4+ years in AWS-focused engineering, consulting, or support roles - Strong experience with various AWS services including Compute, Networking, Storage, Databases, Monitoring, CI/CD, Security, and IAM best practices - **Soft Skills:** - Excellent communication and stakeholder management skills - Strong analytical and problem-solving abilities - Customer-first mindset with a proactive approach to issue resolution - Ability to lead cross-functional teams and manage technical risks,