Senior Associate - Workflow Coordinator

The role of Senior Associate Senior Workflow Coordinator at EY GDS Creative Center of Excellence involves acting as the interface between the creative team and customers, ensuring timely delivery of high-impact, on-brand creative solutions. You will be responsible for capturing customer requirements, allocating tasks, negotiating deadlines, and providing cost estimates. Additionally, you will play a crucial role in maintaining work efficiency, resource utilization, and maximizing production scheduling. Your role will involve liaising with third-party vendors, anticipating project risks, and proactively communicating with team managers to address any roadblocks. Key responsibilities include capturing customer requirements, assigning tasks based on team bandwidth and skills, updating resource estimates, meeting customer expectations, maintaining workload levels, tracking time and billing records, contributing to workflow planning discussions, and training new employees on operational standards. Additionally, you will be responsible for liaising with third-party vendors, anticipating project risks, and serving as the go-to person for volume management, project clarification, and handling customer expectations. To qualify for this role, you must have a Bachelor's degree/College diploma, at least 5 years of related experience in a fast-paced global environment, and experience working directly/independently with customers. Ideally, you should also have knowledge in Power BI and PowerApps, as well as team management experience. Proficiency in Microsoft Excel, PowerPoint, and Word is required for this role. Key skills and attributes for success in this role include being organized, adaptable, detail-oriented, having knowledge of the creative production process, excellent communication and interpersonal skills, strong negotiation abilities, and experience in ensuring resource efficiency and production stability. The role requires a creative problem-solving mindset, ability to manage challenging projects end-to-end, confidence, maturity, ability to build strong client relationships, and experience working with global clients. EY Global Delivery Services (GDS) offers a dynamic and truly global delivery network with opportunities to collaborate on exciting projects with well-known brands from across the globe. In GDS, you will have access to continuous learning opportunities, tools for success, transformative leadership insights, and a diverse and inclusive culture that empowers individuals. EY is dedicated to building a better working world by creating new value for clients, people, society, and the planet through the use of data, AI, and advanced technology. EY teams work across various services in assurance, consulting, tax, strategy, and transactions, providing services in over 150 countries and territories.,