Senior Associate Technical Writer

Founded in 1988 and headquartered in Atlanta, Trimont is a global commercial real estate loan services provider. With a team of 1100+ dedicated Team Members across multiple locations, Trimont empowers its global teams by providing advanced technology and fostering a values-driven culture. Trimont is committed to continuous learning, professional growth, and creating a work environment where team members can take ownership of their careers. As a Senior Associate Technical Writer - Risk and Control, you will be responsible for leading the development and maintenance of complex procedural documentation. This role involves collaborating with operations and compliance teams to ensure that all procedures are accurate, clear, and compliant with industry standards and regulatory requirements. **Responsibilities:** - Develop, write, and edit detailed technical procedures, SOPs, work instructions, and manuals. - Analyze existing documentation and recommend improvements for clarity, consistency, and compliance. - Collaborate with subject matter experts (SMEs) to gather technical information and validate procedures. - Establish and maintain documentation standards and style guides. - Ensure documentation aligns with internal style guides, regulatory standards, and best practices. - Participate in document reviews, audits, and validation processes to ensure procedural accuracy. - Maintain version control and documentation repositories using content management systems. - Mentor junior writers and contribute to documentation process improvements. - Manage documentation projects and ensure timely delivery. **Required Qualifications:** - Bachelor's degree in English, Communications, Business, Finance, or related field. - 5 to 7 years of experience in technical writing, focusing on procedural documentation. - Proficiency in tools like Microsoft Word, Excel, Visio, and document management platforms. - Strong understanding of structured writing, information architecture, and documentation standards. - Experience in financial servicing industries. - Excellent communication and interpersonal skills for cross-departmental collaboration. **Desired Qualifications:** - Experience with servicing platforms and processes in Commercial Real Estate. - Knowledge of validation protocols and quality assurance documentation. - Ability to analyze metrics and feedback to enhance documentation usability. - Familiarity with digital documentation platforms and online help systems. - Strong understanding of commercial loan servicing terminology and processes. **Standard Shift Time:** 7:30 am - 4:30 pm (BLR) & 8:30 am - 5:30 pm (HYD) - Flexibility required. Trimont is an equal opportunity employer that values diversity in the workplace. We support accommodation requests for individuals with disabilities during the application process. Our drug-free policy ensures a safe and productive environment for all team members.,