Senior Associate

Job Description

We are seeking a highly skilled Senior Associate with deep expertise in IT Service Management (ITSM) and hands-on experience in HR Service Delivery (HRSD) OR IT Operations Management (ITOM). For ITOM expertise, a strong emphasis on project-based experience in Discovery. This role is ideal for professionals over 5+ years of experience who thrive in designing, implementing, and optimizing service management solutions within enterprise environments. Key Responsibilities Lead and support the implementation, configuration, and optimization of ITSM processes and tools. Design and deliver solutions in HRSD OR ITOM - specifically contributing to full-cycle Discovery projects . Execute Discovery configuration and architecture to accurately map infrastructure and populate the CMDB. Collaborate with stakeholders and technical teams to deliver scalable and effective ServiceNow solutions. Act as a subject matter expert (SME) for ITSM and ITOM Discovery best practices. Mentor junior team members and contribute to continuous process improvement initiatives. Ensure detailed documentation of designs, configurations, and processes. Required Skills and Qualifications 5+ years of hands-on experience in IT Service Management and ServiceNow. ITSM expertise is mandatory . Strong practical knowledge and project-based experience in ITOM Discovery is required . Experience with HRSD or broader ITOM modules is a strong plus. Proficient in managing CMDB integrity, Discovery schedules, and integrations. Excellent communication, analytical, and troubleshooting skills. ServiceNow certifications such as CSA, CIS-ITSM, CIS-ITOM, or CIS-HRSD are desirable. Preferred Qualifications Background in enterprise ServiceNow implementations. Experience working in Agile environments. ITIL v3/v4 Foundation or Intermediate certification is an advantage.