UPS is seeking a motivated and detail-oriented UX Designer to join our Digital Experience team- As a UX Designer, you will partner with product managers, researchers, developers, and other designers to create intuitive, accessible, and impactful experiences across web and mobile applications- You ll apply design thinking principles to solve complex enterprise challenges and help shape digital products that power the world s most trusted logistics network-
Key Responsibilities
- Design & Prototyping
- Create wireframes, user flows, mockups, and interactive prototypes (low- and high-fidelity) for web and mobile interfaces-
- Refine concepts through iterative design sessions, ensuring solutions align with user needs and business goals-
- User Research & Testing
- Plan and conduct user research activities (interviews, surveys, usability tests) to uncover pain points and gather actionable insights-
- Synthesize qualitative and quantitative findings into user personas, journey maps, and recommendation reports-
- Analyze usability testing results and work with stakeholders to prioritize and implement improvements-
- Collaboration & Communication
- Partner closely with product managers, engineers, and researchers to define requirements and translate them into elegant UX solutions-
- Participate in sprint planning, design reviews, and cross-functional workshops to maintain alignment on project goals-
- Present design concepts and rationale to stakeholders, incorporating feedback while advocating for user-centered principles-
- Design System & Standards
- Contribute to the evolution and maintenance of our enterprise design system, ensuring consistency across digital products-
- Create and update UI components, pattern libraries, and documentation to support scalability and reusability-
- Work with visual designers and front-end developers to define and enforce accessibility standards (WCAG 2-1 AA or higher)-
- Continuous Improvement
- Stay informed about UX trends, emerging tools, and best practices within the logistics and enterprise software domains-
- Support peer reviews and mentor junior designers by sharing knowledge, providing feedback, and fostering a collaborative design culture-
Required:
- Bachelor s degree in Human-Computer Interaction (HCI), Interaction Design, Visual Communication, or a related field (or equivalent work experience)-
- 2+ years of hands-on UX design experience preferably in enterprise or B2B product environments-
- Strong portfolio showcasing end-to-end UX projects, from research through final deliverables-
- Proficiency with industry-standard design and prototyping tools (e-g-, Figma, Sketch, Adobe XD, InVision)-
- Solid understanding of user-centered design methodologies, including user research, wireframing, prototyping, and usability testing-
- Experience collaborating in cross-functional Agile teams and translating complex requirements into elegant design solutions-
- Working knowledge of HTML, CSS, and responsive design principles to effectively communicate with development teams-
- Excellent verbal and written communication skills, with the ability to articulate design decisions to both technical and non-technical stakeholders-
Preferred:
- Prior experience in logistics, supply chain, or enterprise software-
- Familiarity with accessibility guidelines (WCAG) and designing for inclusive experiences-
- Experience maintaining or contributing to a design system or UI component library-
- Basic understanding of front-end frameworks (e-g-, React) or collaboration with front-end engineering-
- Certificate or coursework in UX research methods, accessibility, or UX strategy-