Senior Analyst_Collection

As a Collections Analyst at Johnson Controls in Gurgaon, India, you will be responsible for managing activities related to a wide range of customer portfolios. Your role will involve analyzing accounts, setting collection targets, and overseeing collection activities for customers in North America and Canada. You will be required to make inbound and outbound calls to connect with customers, manage collection processes, and provide early-stage customer service. Your responsibilities will also include coordinating with customers and the cash application team for remittance advice, supporting other finance operations, analyzing aging debt reports, conducting reviews of outstanding accounts receivable, and ensuring compliance with applicable policies, guidelines, and regulations. Additionally, you will be involved in issuing dunning letters and legal proceedings for uncollected receivables and maintaining clear logs of customer feedback in the Collection Tool. To excel in this role, you should have a Graduate/Postgraduate/Masters Degree in any stream, along with 4-5 years of experience in North America Collections processes. Proficiency in verbal and written business communications, knowledge of ERPs such as Baan, Qolsys, Amer, Oracle, and SAP, and experience in using Collections Tools like Getpaid, Contact Tool, and High Radius are preferred. You should also possess excellent customer service, communication, and follow-up skills, and the ability to work in a fast-paced team environment while meeting deadlines. In addition, you should be proficient in Microsoft Word, Excel, Outlook, and Internet navigation, with the ability to utilize basic formulas, Pivot Tables, and V-Lookups. A degree in business administration or professional experience focusing on Finance/Accounting, as well as working experience within a shared services environment, is mandatory for this role. Join Johnson Controls and be part of a team dedicated to creating a safe, comfortable, and sustainable world by working on holistic solutions for smarter buildings and cities. Take the opportunity to contribute to a global leader that values innovation, collaboration, and making a positive impact on communities worldwide.,