Senior Analyst - Service Management (DB Support)

Accelya

3 - 7 years

3 - 9 Lacs

Thane Maharashtra India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

technical reviews causal analysis

Work Mode

On-site

Job Type

Full Time

Job Description

Senior Analyst - Service Management

Duties & Responsibilities

Have a
macro view of all customer processes
.
Handle incidents
and ensure
response and resolution to incidents with detailed RCA
within
SLAs
.
Participate in
P1 and P2 severity level incidents
to ensure timely response and resolution within SLAs.
Provide and review
technical and functional analysis
for the Development team as part of Bug Analysis.
Guide and mentor the L2 Support
team.
Participate from a
techno-functional point of view
during reviews with customers.
Perform
causal analysis on incidents
logged by customers with the objective of permanent reduction.
Work in
shifts
in alignment with customer time zones.

Knowledge, Experience & Skills

Demonstrated
application support experience of 5-7+ years
, preferably in a
24x7 environment
.
Change-management experience
, including appropriate prioritizing and some risk analysis.
Excellent
analytical and problem-solving skills
.
Possess
business understanding
and
technical skills
in
Oracle PL/SQL, Java, and LINUX
.

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