Senior Analyst, SAP Service Management & Leasing

Position Title:

Senior Analyst Service Management & Leasing (O2C Solutions)

Location:

Position Summary

Zoetis, Inc. is the world's largest producer of medicines and vaccinations for pets and livestock. The Zoetis Tech & Digital (ZTD) Global ERP organization plays a key role within ZTD, managing enterprise applications and system platforms that support Zoetis business operations.

Senior Analyst for Service Management & Leasing

Key Responsibilities

• Service Management & O2C Solutions

  :
• Collaborate with business stakeholders to gather and understand business processes and design solutions.
• Act as the internal consultant and design architect for SAP global solutions, working closely with Business Partners.
• Develop, prototype, test, and implement solutions to improve the stability, usability, and functionality of SAP systems, enabling end-users to achieve business objectives.
• Develop, prototype, test, and implement

  Order Management

  functionality, integrating it with SAP modules such as Vistex (pricing), Hybris integration, and Service Management tools for O2C.
• Design and implement

  Service Management and Leasing

  functionality, ensuring smooth integration with SAP modules like Vistex and Hybris for O2C.
• Deliver solutions to comply with

  local statutory requirements

  for international markets.
• Provide support to the

  AMS team

  on high-priority issues, proposing solutions to resolve problems effectively.

• Documentation & Reporting

  :
• Create and maintain technical documentation, including design documents, user guides, and release notes.
• Engage in continuous performance tuning and reengineering of integrations to improve processing efficiency and reduce latency.

Position Responsibilities

ResponsibilityPercent of TimeCollaborate with business stakeholders to gather requirements, understand business processes, and design solutions.25%Develop, prototype, test, and implement Order Management and Service Management functionality for O2C.35%Deliver international solutions to meet local statutory requirements.15%Provide support for AMS team on high-priority issues and complex solutions.15%Engage in performance tuning and optimization of integrations.10%

Organizational Relationships

• Interact with

  business stakeholders

  to gather integration requirements, understand business processes, and ensure that integration solutions align with organizational goals and objectives.
• Participate in

  project planning

  , risk assessment, and scheduling for SAP projects.
• Collaborate with

  external vendors

  and partners to ensure seamless integration with SAP systems.
• Coordinate with

  implementation partners

  to deploy, configure, or maintain integrated solutions within Zoetis IT landscape.
• Work closely with

  developers

  and team members to implement solutions and address technical challenges.

Education and Experience

Education:

• Bachelor's or Master's

  degree in Business Management, Information Technology, or a related field.

Experience:

• 5-7+ years of

  SAP O2C

  experience with

  multiple full life cycle implementations

  .
• Experience in the

  life sciences/pharmaceutical industry

  is preferred.
• Knowledge and experience with

  SAP HANA

  ,

  Vistex

  ,

  CRM

  ,

  Hybris

  , and

  Salesforce

  is preferred.

• Domain expertise

  in Commercial Processes and solutions, Order Management, and integration with upstream planning and downstream logistics processes.
• Experience with

  GATP

  ,

  GTS

  ,

  DMR

  , and

  Vistex

  is beneficial.
• Familiarity with

  indirect sales processing

  ,

  Bio Device

  , and

  Diagnostics device and service processes

  is required.
• Strong understanding of integration with key business processes such as

  Planning

  ,

  Finance

  , and

  Logistics

  .
• Experience with

  S/4HANA transformations

  and participation in

  complex SAP implementation and migration projects

  .

Technical Skills & Requirements

• Expertise in the configuration of

  SAP ECC 6.0

  ,

  CS

  , and

  SD modules

  , including the following areas:
• Master Data management, Equipment, Material Serial profile, Functional Location, and Warranties.
• Service Notification and Service Order.
• Sales order ATP process.

• Pricing

  and

  Resource Related Billing (RRB)

  .

• Periodic and Milestone Billing

  .

• Customer Leasing

  and integration with

  Finance

  .
• Knowledge of

  Variant Configuration

  is a plus.
• Integration knowledge of

  SM/CS with CRM tools

  such as

  SFDC

  .
• Hands-on experience with

  O2C User Exits

  and collaboration with

  ABAP developers

  .
• Ability to debug issues and provide solutions as needed.

Physical Position Requirements

• Location:

  Hyderabad, India.

• Working Hours:

  3:00 PM to 12:00 AM EST (ICC Second Shift).

• Weekend Work:

  Occasionally required during high-priority projects or production go-live to minimize business impact.

• Time Zone Overlap:

  Some overlap with the EST time zone will be necessary during production go-live.