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Senior Analyst

Gallagher Center of Excellence (GCOE)

3 - 8 years

2 - 7 Lacs

bengaluru

Posted:11 hours ago| Platform:

Apply

Skills Required

property and casualty insurance bfsi us insurance

Work Mode

Hybrid

Job Type

Full Time

Job Description

Position Summary

Senior Analyst - Service Support Management play a crucial role in

Managing customer support operations
Ensuring high-quality service delivery
Promoting customer satisfaction

They combine technical expertise, leadership skills, and a customer-centric approach to drive

excellence in service support within an organization.

II. Primary Responsibilities

Act as the primary point of contact for the branch, providing comprehensive support
Responsible for end to end support of the policy lifecycle services
Participate in renewal review meetings alongside Producer, CSM and sales team
Support a team of 5-7 Client Service Managers at the branch
Take Proactive measures to initiate pre and post-renewal activities promptly
Monitor and follow up on triggered activities, ensuring their accuracy and timely completion
Handle queries effectively, aiming to minimize re-work at service center
Collaborates with branch to identify time consuming activities that can be offshored to service

center

Foster and maintain a positive relationship with branch staff to enhance the overall customer

experience

III. Skills and Competencies

Excellent Written and Oral communication skills
Interpersonal skills
Proactive
Ownership and Accountability
Insurance domain knowledge
Logical thinking and decision making

IV. Minimum Qualifications and Experience

Graduate with 3+ years of experience in an insurance domain (P&C /BFSI)
Insurance certification good to have
Transition/onboarding of service - good to have
SPOC - Single Point of Contact

More Jobs at Gallagher Center of Excellence (GCOE)

Senior Analyst

bengaluru

3.0 - 8.0 yrs

INR 2 - 7 Lacs

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