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Senior Agent

Senior Agent

iQor

2 - 7 years

4 - 9 Lacs

noida

Posted:1 hour ago| Platform:

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Skills Required

outbound trade retail data analysis quality standards customer service lbs senior agent call center agent

Work Mode

Work from Office

Job Type

Full Time

Job Description

Answer inbound calls and greet customers with energy and enthusiasm.
Place outbound calls and communicate with energy and enthusiasm to customers.
Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
Meet department productivity and quality standards.
Strive for first call resolution and take true ownership of customer needs and issues.
Communicate and follow instructions for one call customer resolution.
Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
Take an active role in educating customers about our clients products and services.

Skills Requirements:

At least 2 years of customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate.
Must have the ability to work independently and a in team environment.
Experience in a production environment.
Problem solving skills.
Ability to maintain accuracy and production standards.
Physical attendance is key to success and necessary to meet objectives.
You have the flexibility to work any shift, including nights and especially weekends.
Experience in a production environment.
Problem solving skills.
Ability to maintain accuracy and production standards.
Physical attendance is key to success and necessary to meet objectives.
You have the flexibility to work any shift, including nights and especially weekends.

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Senior Agent