Senior Admission Counselor - Study Abroad

As an applicant for the position, your primary responsibilities will include engaging with assigned leads and initiating prompt contact through the auto dialer system. You will be required to assess the interest, needs, and eligibility of leads for upGrad's programs in order to qualify them. Building rapport, credibility, and trust with leads through effective communication and active listening will be essential. Your role will also involve scheduling Video Counselling (VC) sessions with Admission Counsellors for qualified leads and coordinating schedules to facilitate the enrollment process. Furthermore, you will be responsible for maintaining accurate records of lead interactions and follow-up activities in the CRM system. To be considered for this position, you must meet the following basic eligibility criteria: a minimum of 2 years of Edtech-sales experience (Study Abroad experience is a plus), with at least 1 year spent in a single company; a graduation degree is required; previous experience of working a 6-day work week; currently working in the capacity of an individual contributor; and a proven track record of meeting targets in your existing company. In terms of skills, you should possess excellent verbal communication skills with a strong emphasis on fluency in the English language. The ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy will be crucial for success in this role. You should also be capable of persuading learners to attend the VC sessions to influence their enrollment decisions. Basic proficiency in MS Office Suite and CRM management for administrative tasks and reporting requirements is also expected.,