0 years
0 Lacs
Posted:3 days ago|
Platform:
On-site
Full Time
RESPONSIBILITIES & DUTIES
Engage with assigned leads and promptly initiate contact through the auto dialer system.
Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.
Build rapport, credibility and establish trust with leads through effective communication and active listening.
Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
Maintain accurate records of lead interactions and follow-up activities in the CRM system.
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