Senior Admission Counsellor - Study Abroad

As an Engagement Executive at upGrad, your primary responsibility is to engage with assigned leads and promptly initiate contact through the auto dialer system. You will qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. Building rapport, credibility, and establishing trust with leads through effective communication and active listening are essential in this role. Your duties will also include scheduling Video Counselling (VC) sessions with Admission Counsellors for qualified leads and coordinating schedules to ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. Maintaining accurate records of lead interactions and follow-up activities in the CRM system is a key part of your responsibilities. To be eligible for this position, you should have a minimum of 2 years of Edtech-sales experience (Study Abroad experience is a plus), with at least 1 year spent in a single company. A minimum graduation degree is required, and previous experience working a 6-day work week is preferred. You should currently be working in the capacity of an individual contributor and have a proven track record of meeting targets in your existing company. The ideal candidate for this role possesses excellent verbal communication skills with an emphasis on fluency in the English language. You should be able to listen effectively, build trust with potential learners, and approach situations with patience and empathy. Your ability to persuade learners towards attending the Video Counselling (VC) session to ultimately influence their enrollment decisions is crucial. Basic proficiency in MS Office Suite and CRM management for administrative tasks and reporting requirements is also desired for this position.,