Senior Account Manager(Client servicing)

Role & responsibilities

• Act as the primary point of contact for assigned clients and build strong, trusted relationships with senior stakeholders.
• Take clear briefs from clients, translate them into sharp internal briefs, and ensure creative and strategy teams are aligned.
• Plan, coordinate, and manage end-to-end delivery of campaigns (ATL, BTL, digital, content, films, activations, etc.) across multiple brands.
• Proactively identify issues early and drive solution options instead of escalating problems without recommendations.
• Facilitate honest, respectful conversations between clients and internal teams, even under pressure or when there is conflict.
• Build long-term, trust-based relationships with clients, creative, strategy, and production partners, treating people as collaborators, not just resources.
• Track timelines, budgets, and quality of output; proactively flag risks, dependencies, and scope changes.
• Work closely with strategy, creative, design, production, and media partners to deliver integrated solutions that address business problems.
• Prepare and lead client presentations strategy reviews, campaign pitches, performance reviews, and quarterly business reviews.
• Analyse campaign performance with media/analytics partners and convert results into clear, actionable insights.
• Mentor and guide junior account executives / managers on ways of working, problem-solving, and client management.

What you must bring

• 5-8 years of experience in an advertising / creative / digital agency in client servicing or account management.
• Proven experience independently managing key brands and multi-stakeholder client relationships.
• Demonstrated problem-solving attitude: you come with options and recommendations, not just a list of challenges.
• Strong belief that human relationships matter; you value people, listen well, and handle different personalities with maturity and respect.
• Strong understanding of integrated marketing: TV/film, print, digital, social, activations, and content.
• Ability to write clear briefs, structure decks, and present confidently to senior clients.
• Excellent communication skills (spoken and written English); regional language skills are a plus.
• Solid project management skills juggling multiple brands, deadlines, and teams without dropping the ball.
• Comfort with numbers: budgets, estimates, and basic campaign performance metrics.
• Based in Bengaluru or willing to relocate; comfortable with a office-first working model.

Preferred candidate profile

Nice to have

• Experience working on FMCG, BFSI, fintech, mobility, or tech brands.
• Exposure to digital-first and performance-driven campaigns alongside brand-building work.
• Experience in new business pitches and proposal writing.