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2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

You will be working as an Associate - Customer Outreach in Bavdhan, Pune with a qualification of Bachelor in Arts, Science, or equivalent. Relevant work experience is also acceptable. The ideal candidate should have 2 to 4 years of experience with an Annual CTC of Rs. 5 LPA. Your primary responsibility will be to create high-quality content to enhance engagement and establish the brand image of the company and its solutions across various channels. This includes engaging with prospects over the phone to identify new business opportunities, analyzing conversations to pitch suitable solutions to customers from different industries, and collaborating with the sales team to provide valuable insights on prospects/leads. Additionally, you will be required to build an extensive prospect database, conduct customer satisfaction surveys, and focus on increasing solution upselling and generating inquiries for spares and value-added services. Ideal candidates should have experience in outbound voice calling for B2B customers within and outside India, as well as solution selling expertise. Essential job knowledge includes a strong understanding of B2B sales and service processes, along with experience in outbound calls to national and international customers. Essential skills for this role consist of excellent verbal and written communication skills, proficiency in English, the ability to engage effectively with B2B customers, and being a proactive team player with self-motivation. Proficiency in WordPress, MS Excel, and MS Word is required to create tele engagement plans with customers. Your attitude should reflect a customer-focused mindset, proactive approach to identifying opportunities, professionalism as a team player, goal-oriented mindset, resilience in overcoming challenges, and a dedication to meeting client needs. In addition to professional proficiency, you should possess a persuasive communication style and the ability to represent the company effectively while interacting with internal and external stakeholders. A partnership approach and the ability to quickly grasp the business model and its key drivers are essential. For senior positions, high energy, ownership, decisive decision-making skills, and a keen analytical mindset are required. This is a full-time position with a day shift schedule and the work location will be in person. If you are interested, please reach out to the employer at +91 9730103040 for further discussion.,

Posted 4 days ago

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1.0 - 5.0 years

0 Lacs

haryana

On-site

You will play a crucial role in mitigating risk and preventing loss in a production environment by handling potential credit abuse and credit bust out for Business and Consumer accounts at American Express. This involves making both Inbound & Outbound calls to card members, collaborating with the team to enhance analytical skills, and identifying trends in card utilization behavior. Your responsibilities will include handling cases and conducting analysis on accounts to detect potential fraudulent activities by card members that could cause financial loss to American Express. As a Specialist in this role, you will also be involved in managing the aging of the CBO portfolio and supporting both inbound & outbound volume. Successful specialists must possess the ability to swiftly analyze account information and uncover hidden insights within the data. A minimum qualification of being a graduate with at least 1 year of experience in international contact centers is required. While collections experience is desired, it is not mandatory. Additionally, strong analytical, decision-making, and problem-solving skills are essential for this position. Being multi-skilled across card platforms/products is preferable, along with demonstrated dependability, self-motivation, and change management abilities. You should have the capability to work effectively within a team environment as well as independently. Integrity, adaptability to a fast-paced metric-driven environment, proficient multitasking skills, and familiarity with working in a window environment are key attributes for success in this role. American Express values the well-being of its colleagues and their families and offers a comprehensive benefits package to support their holistic health. This includes competitive base salaries, bonus incentives, financial-well-being and retirement support, and various medical, dental, vision, life insurance, and disability benefits based on location. The company also provides a flexible working model with hybrid, onsite, or virtual arrangements, depending on the role and business requirements. Generous paid parental leave policies, access to global on-site wellness centers, confidential counseling support through the Healthy Minds program, and career development and training opportunities are some of the additional benefits provided to ensure the well-being and growth of its employees. Join Team Amex and together, let's lead the way in upholding the company's values and commitment to providing the world's best customer experience every day with integrity and inclusivity.,

Posted 4 days ago

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2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As an Associate - Customer Outreach at our company located in Bavdhan, Pune, your role will involve generating quality content to enhance engagements and establish the brand image of our company and its solutions through various channels. Your responsibilities will include engaging with prospects over the telephone to identify new business opportunities, analyzing conversations to pitch appropriate solutions to customers across different industries, collaborating with the sales team by providing relevant insights on prospects in a timely manner, creating a comprehensive prospect database for follow-ups and lead conversions, conducting customer satisfaction surveys, and focusing on increasing solution upselling and generating inquiries for spares and value-added services. To excel in this role, you should have at least 2 to 4 years of experience in outbound voice calling for B2B customers within and outside India, along with a background in solution selling. Knowledge of B2B sales and service processes is essential, as well as proficiency in outbound calls to national and international customers. Your communication skills, both verbal and written, must be excellent, and you should possess the ability to engage effectively with B2B customers. Proficiency in English, proactive team player qualities, self-motivation, and the eagerness to collaborate with cross-functional teams are also key attributes needed for success. Familiarity with tools such as WordPress, MS Excel, and MS Word is preferred, along with the capability to develop tele-engagement plans with customers. In addition to these technical skills, the right attitude is crucial for this role. You should have a customer-focused mindset with a dedication to delivering high-quality calls, a proactive approach to identifying opportunities, a team-player mentality, a goal-oriented mindset focused on achieving targets, resilience in overcoming challenges, and a customer-centric approach dedicated to meeting client needs and expectations. Apart from your professional proficiency, a strong and persuasive communication style is required to effectively represent the function and the company while interacting with internal and external stakeholders. Rapid assimilation of the business model and its key drivers is essential, along with a partnership approach that fosters a holistic One ECOMAK mindset. For senior positions, demonstrating high energy, ownership, and a decisive decision-making style with a keen analytical mindset is crucial. This is a full-time position with a day shift schedule. The educational requirement is a Bachelor's degree, and a minimum of 2 years of experience in outbound voice calling for B2B customers and the B2B industry is necessary. Proficiency in English is a must, while knowledge of Hindi is preferred. The work location is in person, and if you are interested in this opportunity, please contact us at +91 9730103040.,

Posted 1 week ago

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