Title Associate - Customer Outreach

As an Associate - Customer Outreach at our company located in Bavdhan, Pune, your role will involve generating quality content to enhance engagements and establish the brand image of our company and its solutions through various channels. Your responsibilities will include engaging with prospects over the telephone to identify new business opportunities, analyzing conversations to pitch appropriate solutions to customers across different industries, collaborating with the sales team by providing relevant insights on prospects in a timely manner, creating a comprehensive prospect database for follow-ups and lead conversions, conducting customer satisfaction surveys, and focusing on increasing solution upselling and generating inquiries for spares and value-added services. To excel in this role, you should have at least 2 to 4 years of experience in outbound voice calling for B2B customers within and outside India, along with a background in solution selling. Knowledge of B2B sales and service processes is essential, as well as proficiency in outbound calls to national and international customers. Your communication skills, both verbal and written, must be excellent, and you should possess the ability to engage effectively with B2B customers. Proficiency in English, proactive team player qualities, self-motivation, and the eagerness to collaborate with cross-functional teams are also key attributes needed for success. Familiarity with tools such as WordPress, MS Excel, and MS Word is preferred, along with the capability to develop tele-engagement plans with customers. In addition to these technical skills, the right attitude is crucial for this role. You should have a customer-focused mindset with a dedication to delivering high-quality calls, a proactive approach to identifying opportunities, a team-player mentality, a goal-oriented mindset focused on achieving targets, resilience in overcoming challenges, and a customer-centric approach dedicated to meeting client needs and expectations. Apart from your professional proficiency, a strong and persuasive communication style is required to effectively represent the function and the company while interacting with internal and external stakeholders. Rapid assimilation of the business model and its key drivers is essential, along with a partnership approach that fosters a holistic One ECOMAK mindset. For senior positions, demonstrating high energy, ownership, and a decisive decision-making style with a keen analytical mindset is crucial. This is a full-time position with a day shift schedule. The educational requirement is a Bachelor's degree, and a minimum of 2 years of experience in outbound voice calling for B2B customers and the B2B industry is necessary. Proficiency in English is a must, while knowledge of Hindi is preferred. The work location is in person, and if you are interested in this opportunity, please contact us at +91 9730103040.,