Securities Services - Client Services - Product Analyst

Are you seeking an exciting opportunity to join a dynamic and growing team in a fast-paced and challenging environment This unique role offers you the chance to collaborate with the Business, providing a comprehensive view and managing end-to-end relationships with both local and global clients. As the primary contact for all Securities Services related matters, you will work closely with Sales & Product to enhance and maintain client relationships, while also serving as the escalation contact for clients across all Ops and Tech teams. As a Product Analyst in the Client Service and Solutions team, you play a significant role in defining and configuring complex product solutions for key client relationships and prospect opportunities. Drawing insights from research and client feedback, you will develop unique product solutions in partnership with Sales and collaborate with product teams to support new product development. Responsibilities: - Support the strategic definition and configuration of optimal solutions in collaboration with clients and internal teams like Sales and Product - Ensure thorough documentation and resolution of all Operational issues in partnership with local Ops teams - Deliver engaging oral and written presentations with technical proficiency in creating sales decks and training materials - Establish coordination forums within the Product Solutions team to facilitate successful solution configuration - Address relationship and account level queries from clients/fund managers - Serve as the escalation point of contact for Ops teams across the client's product suite - Stay informed about the latest product, process, business, and market updates - Implement process improvements to boost efficiency and enhance client satisfaction - Promote technology adoption within the team to minimize manual intervention - Collaborate with teams across regions to drive efficiency through automation and remediation of manual tasks Required qualifications, capabilities, and skills: - Excellent communication skills (verbal and written) with extensive coordination experience with senior external and internal stakeholders - Strong attention to detail, problem-solving abilities, and effective escalation skills - Proficiency in Microsoft Excel, PowerPoint, SharePoint, and Project - Energetic self-starter with proactive navigation skills, fostering collaboration with different teams and individuals - Strong program management skills, organizational abilities, and capacity to develop achievable project plans Preferred qualifications, capabilities, and skills: - Working knowledge of Global Custody and/or Fund Services would be advantageous,