Securities & Derivatives Rep - C04

The Customer Service Senior Analyst position is an intermediate-level role where you will be responsible for providing clients with resolutions and support in coordination with the Customer Service team. Your main objective will be to address external customer issues and provide ongoing customer service support. As a Customer Service Senior Analyst, your responsibilities will include managing a portfolio of high-profile clients, serving as the single point of contact for queries, and engaging to understand client service needs and gaps. You will liaise with internal and external cross-functional partners to deliver customer service that meets or exceeds client expectations. Ensuring that transactions are executed timely and accurately will also be a part of your role. Additionally, you will be responsible for identifying and implementing process improvements, testing new features/functions, performing regulatory, audit, and control assessments, and creating reports for internal and/or external distribution. You will also contribute to short and long-term projects and engage with global partners as needed to meet client requirements. It is crucial to appropriately assess risk when making business decisions, showing particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by ensuring compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency. To qualify for this role, you should ideally have 1-2 years of previous cash management and financial services experience. You must consistently demonstrate clear and concise written and verbal communication, have an aptitude for utilizing reporting tools and applications, possess proven organizational skills, and demonstrate the ability to drive results in a fast-paced, goal-oriented environment. A Bachelor's degree/University degree or equivalent experience is required for this position. This job description provides a high-level overview of the work performed, and other job-related duties may be assigned as required. This position falls under the Operations - Transaction Services job family group and the Securities and Derivatives Processing job family. It is a full-time role. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review Accessibility at Citi. You can also view Citis EEO Policy Statement and the Know Your Rights poster for more information.,