SDM - Infrastructure

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: SDM Infrastructure Position: LA / AC Experience: 10-15 years Category: Software Development/ Engineering Shift: Canada Shift – EST (5:30 PM to 2:30 AM IST) Main location: Bangalore Position ID: J1125-1658 Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 10 years of relevant experience. Job Summary 10+ years of experience in IT Infrastructure Project management, Transition Management, or IT Operations. Strong knowledge of Network, Server, Cloud, Storage, and Workplace technologies (high-level understanding). Hands-on experience with large-scale infrastructure transitions or transformations. Leads service delivery to customer(s) in order to deliver contracted service commitments and continual service improvements (typically to senior level) Lead functional teams that are responsible to assist project managers, program managers and operations managers Coach, lead and manage the members of the functional team Define roles and responsibilities of functional team members and distribute responsibilities Show a greater level of involvement in scope, time, cost, quality, resources, communications, risks, changes, procurements management, along with the respective stakeholders Actively owns service risks and issues, controls service costs, and improves productivity of high complexity contracts for customers in order to increase profitability and continually improve cost effectiveness Regular contributor and innovator to the continual improvement of service delivery standards and practices for the customer contract and community Delivery Management, providing reliable service, meeting SLAs and achieving transformation targets. Financial Management, actively manage contract financial performance to meet financial objectives; ensuring planned profit margins are achieved. Contract Profit Improvement, ensure opportunities for cost reduction are recognized and achieved Client Reporting / Reviews. Attend Client service contract review meetings with the Client Service Manager when invited to discuss provisioning related topics (e.g. changes to transaction volumes, services provided etc) Strong leadership skills on client meetings and calls Excellent stakeholder and customer management skills. Strong project management and documentation skills. Ability to manage multiple teams and drive accountability. Sound understanding of ITIL v3/v4 processes Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world

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Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.