SDM - Infrastructure

Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com. Job Title: SDM - Infrastructure Position: SSE/LA Experience: 6+ years Category: Software Development/ Engineering Shift: Canda shift (EST) Main location: Bangalore Position ID: J1025-1516 Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 6 years of relevant experience. Job Summary Manage end-to-end IT infrastructure service delivery across datacenter, servers, network, cloud, and workplace services. Own the customer relationship, ensuring high satisfaction and trust. Conduct regular service reviews, governance meetings, and performance reporting with the client. Translate client business needs into actionable operational and technical requirements. Coordinate with internal operations teams to deliver seamless end-to-end infrastructure services. Ensure SLAs, KPIs, and service availability targets are consistently met. Ensure compliance with security, audit, and regulatory requirements as agreed with the client. Provide transparent reporting, dashboards, and insights that demonstrate value delivery Act as the primary customer interface for service performance, escalations, and governance. Lead incident, problem, and change management activities with cross-functional teams. Drive root cause analysis and implement permanent corrective actions. Coordinate with OEMs, vendors, and partners for seamless service operations. Oversee capacity planning, patching, upgrades, and lifecycle management. Ensure compliance with security, audit, and regulatory standards. Maintain up-to-date documentation, CMDB accuracy, and operational runbooks. Support transition and transformation initiatives for new services. Monitor infrastructure health and drive proactive improvements. Optimize costs through right-sizing and automation opportunities. Lead a distributed technical team, ensuring skills, performance, and shift coverage. Conduct governance meetings, reporting, and performance reviews with stakeholders. Continuously improve service maturity through process enhancements and KPI analytics. Act as the client’s advocate within the organization, Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities

Required qualifications to be successful in this role

Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.