SD L1

Pes Hr Services

0 - 4 years

4 - 8 Lacs

Mysore Karnataka India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

HTML/CSS

Work Mode

On-site

Job Type

Full Time

Job Description

The SD L1 role involves providing first-level technical support to customers, addressing their inquiries and issues to ensure a smooth user experience. This position is ideal for candidates looking to start their career in IT support.

Responsibilities

Provide first-level support to customers via phone, email, and chat.
Troubleshoot and resolve technical issues reported by users in a timely manner.
Document and track customer interactions and support requests in the ticketing system.
Assist in the installation and configuration of software applications and systems.
Collaborate with other support teams to escalate complex issues for resolution.
Maintain knowledge base articles to improve support processes and user experience.

Skills and Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
Basic understanding of IT support and troubleshooting techniques.
Familiarity with operating systems (Windows, Linux, macOS) and software applications.
Strong communication skills, both verbal and written.
Ability to work in a fast-paced environment and manage time effectively.
Customer service orientation and a positive attitude.
Willingness to learn and adapt to new technologies and processes.

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