SAP SD Customer Service | 4 To 12 years | Bangalore/Pune/Mumbai

Capgemini

4 - 9 years

19 - 34 Lacs

pune bengaluru mumbai (all areas)

Posted:2 weeks ago| Platform:

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Skills Required

sap sd cs cs customer service sap sd sap otc sap customer service sap crm sap hana sd cs sap sales and distribution

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role: SAP SD CS

Location: Pan India

Responsibilities:

Actively engage with the client team by participating in the business process discussions, understand the current processes, pain points and new requirements to design an effective solution in SAP ERP.
Lead the functional / technical consultants in ensuring successful delivery of the SAP Solution and ensure deliverables for Sales and Distribution and CS are successfully handed over for the closure of the project.
Identify and escalate issues and risks within project structure as soon as discovered and not just when the delivery is due.
Prepare Key user & End user training and workshop materials and conduct the meetings.
Ensure documentation of all key project deliverable and execute smooth transition plan to the Application maintenance team.
Support Effort Estimation, Solution Standardising, conduct Training, Mentoring and Coaching junior team members.
Strong client facing experience, Analytical mind-set with a strong eagerness to learn and able to translate requirements into designs and code / configuration.
Demonstrates excellent communication skills, both oral and written.

Primary Skills:

Experience full-time relevant hands-on consulting experience in SAP CS & SD mandatory
Project experience in SAP CS is mandatory.
Mandatory Skills Significant: SAP SD application experience within SAP SD including configuration, design, testing, compliance & implementation (at least 3 full project lifecycle and 3 support project experience).
Experience in basic functions, sales order processing, order fulfilment, consignment process and returns process.
Experience in credit management, pricing, taxation, billing and outputs.
Good knowledge in CS customisation.
Excellent knowledge in Service Process Flow.
Extensive knowledge of Service work orders and integration throughout repair processes.
Configuration of Work Centers, Functional Locations, Contracts, Warranty, Equipment's, Serial Numbers.
Revenue Recognition. Settlement processing - Integration with FI/CO.
DIP profiles and pricing.
Good knowledge in ALE/IDOCs.
Excellent knowledge in third party interfaces.
Credibility, Self-motivated, Strong team player but also able to work independently.
Good verbal and written communication skills, Good analytical/ problem solving skills.

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