Job
Description
Role Overview: As a Service Delivery Lead at ADM, your main responsibility is to ensure the stability and enhancement of SAP systems in the Environment, Health & Safety (EH&S) domain, focusing on Product Safety & Stewardship (PSS). You will lead a team of analysts to provide functional and technical support, small enhancements, and process improvements aligned with ADM's global standards. Key Responsibilities: - Act as a subject matter expert (SME) in SAP EH&S modules, particularly in Product Compliance such as Specification Management, Phrase Management, Report Management, Dangerous Goods Management, and Global Label Management. - Resolve complex support tickets while ensuring compliance with operational and service level agreements (SLA). - Conduct thorough regression testing and document solutions within ADM's IT Service Management tools. - Adhere to global templates and regional configurations in all solutions. - Lead and mentor a team of analysts, fostering accountability and technical growth. - Manage team workload and act as an escalation point for critical issues. - Identify, design, and implement small-scale enhancements and process improvements. - Ensure alignment with regulatory, security, and audit requirements. - Own the development and communication of solutions roadmaps and application portfolio management. - Provide guidance on change requests and deployment plans. - Mentor junior personnel and support project transitions through knowledge transfer. - Collaborate with enterprise architects to stay updated on industry trends and emerging technologies. Qualifications Required: - 10-12 years of experience in SAP, with a minimum of 5 years specializing in SAP EH&S and Product Compliance processes. - Proficiency in fit/gap analysis, expert rules, WWI Report templates, and key integrations with Order Management, Supply Chain, and Manufacturing. - Experience with SAP S/4 HANA and full lifecycle implementations preferred. - Minimum 5 years of experience in a leadership role managing diverse, global teams. - Proficiency in ABAP with oversight of RICEFW development. - Strong analytical, organizational, and communication skills. - Bachelor's degree in Information Systems, Business, or a related field. - Flexibility to travel and work occasional weekends or varied shifts. - Preferred qualifications include experience with Agile methodologies, involvement in M&A projects, expertise in driving process improvements, and hands-on design of role-based security solutions. About ADM: At ADM, diversity, equity, inclusion, and belonging are fundamental values driving innovation and growth. They are committed to creating a diverse workforce and inclusive work environments where every colleague can contribute meaningfully. ADM values unique backgrounds and experiences that each person brings to the organization, recognizing that diversity of perspectives enriches collaboration and success. To learn more about ADM's efforts in advancing Diversity, Equity, Inclusion & Belonging, visit their website: Diversity, Equity and Inclusion | ADM. Company Overview: ADM unlocks the power of nature to provide global access to nutrition. They offer industry-advancing innovations, a complete portfolio of ingredients, and solutions for various needs. ADM is a global leader in human and animal nutrition, as well as an agricultural origination and processing company. Their commitment to sustainability and expertise in food, beverages, health, and wellness solutions enrich lives worldwide. To explore more about ADM and their initiatives, visit www.adm.com.,
