SAP Fieldglass

Role: SAP Field Glass

Monitoring and maintaining the stability of the SAP Fieldglass system in a live production

environment, troubleshooting issues that arise, responding to user queries, and ensuring

smooth operation of the contingent workforce management platform, requiring strong

technical knowledge of Fieldglass functionalities, excellent problem-solving skills, and the ability

to collaborate with various stakeholders to resolve issues promptly.

Key Responsibilities:

Incident Management:

• Monitor Fieldglass system for errors, performance issues, and potential disruptions.
• Quickly diagnose and resolve production incidents, including data inconsistencies, system crashes, and user access problems.
• Effectively prioritize and escalate critical issues to relevant teams when necessary.

User Support:

• Respond to user queries and provide technical assistance on Fieldglass functionalities, including requisition creation, worker profile management, and invoice processing.
• Train users in best practices and new features within the Fieldglass system.