SAP Fieldglass Consultant - Implementation & Support

SAP Fieldglass Consultant

Roles & Responsibilities:

Implementation & Configuration:

• Lead and support end-to-end

  SAP Fieldglass implementations

  , including requirement gathering, solution design, configuration, testing, and deployment.
• Configure modules such as

  Contingent Workforce Management (CWM), Statement of Work (SOW)

  , and Services Procurement.
• Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases.
• Ensure Fieldglass is correctly integrated with

  SAP ERP

  (e.g., S/4HANA or ECC) and third-party systems.

Incident Management:

• Monitor and manage incident tickets related to

  SAP Fieldglass

  .
• Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs.
• Collaborate with SAP and third-party vendors to resolve complex incidents and bugs.

User Support & Training:

• Provide L2/L3 support to end-users and super users.
• Handle user access, role creation, and permission-related tasks within Fieldglass.
• Conduct user training sessions and create knowledge articles, user guides, and SOPs.
• Support user acceptance testing (

  UAT

  ) and post-go-live activities.

Skills Required:

• Strong knowledge of

  SAP Fieldglass modules

  : CWM, SOW, Services Procurement.
• Experience with integration of Fieldglass with

  SAP ECC/S4HANA, Ariba, SuccessFactors

  , or third-party VMS systems.
• Proficiency in ticketing tools (

  ServiceNow, Remedy

  , etc.) for incident management.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management skills.
• Experience working in Managed Services or Support Projects is a plus.
• Knowledge of Master Data Management and Workflow Management in Fieldglass is a plus.

• SAP Fieldglass Certification

  is an added advantage.

QUALIFICATION:

• Bachelor's degree in Computer Science, Information Systems, HR, or a related field.