Posted:2 months ago|
Platform:
Hybrid
Full Time
Role & responsibilities Trains junior team members to develop skills; - Analyzes and customizes Release Notes for engagements, presenting to clients; - Serves as a SME for resolving complex production support issues and enhancements; - Develops expertise in specific application functions/capabilities; - Identifies opportunities for deploying new functionality; - Leads testing automation efforts; - Conducts ticket review calls with clients within specific area of expertise; - Leads design, development, and deployment of enhancements; - Identifies automations and designs solutions to improve service delivery or simplify application processes for end users; - Manages a support ticketing queue with multiple open items, demonstrating good written and oral communication skills; - Leads client status meetings and extract applicable metrics; - Manages overall engagement operations, liaises with internal engagement leaders, reporting wins, risks, and concerns; - Coaches and mentors staff as necessary for success; - Oversees overall project management, including financials.
Metaphor Infotech
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My Connections Metaphor Infotech
Information Technology and Services
50-100 Employees
111 Jobs
Key People
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