SAP Data Archiving

Server Administration

• Add / Remove authorization to fileserver
• Add new folder with auth to existing Windows fileserver
• Handle annual access audit request of overall fileserver
• Monitor Windows fileserver
• Troubleshoot issues related to authorization in Windows fileserver
• Troubleshoot issues related to Windows fileserver

Divestment

• Extract and transfer archived data to buyer
• Extract and transfer archived documents to buyer. Create quality documentations on maintenance activities (changes, configurations, etc.)

Software Management

• Install Enterprise Scan application
• Install new patch for Enterprise Scan
• Troubleshoot issue related to Enterprise Scan
• Install WinViewer application
• Install new patch for WinViewer
• Troubleshoot issue related to WinViewer

SAP Data Archiving

• Activate and deactivate archive infostructure (AIS)
• Run catchup archiving for new archive object
• Run sweeper for existing archive object

Reporting responsibility

• Attend the required Agile Ceremonies to provide status of progress, impediments and for knowledge sharing.
• Update work items in ADO board and team OneNote.

Data Management Data Archiving related Incident Management and resolution

• Assess and handle incidents and tickets that arrive to the team during Bangkok work hours (ServiceNow & e-mail) in the PI period, including handover from/to foreign locations.
• Collaborate with other XOM technical teams to ensure issues are worked on a timely manner.
• Create quality documentations about incident resolution and maintenance.

SAP ILM Retention Management

• Assist project team to test archive functionalities (Write/Delete/Retrival)

SAP ILM Warehouse Management

• Assist project team to test archive functionalities (Write/Delete/Retrival)

Replication Server migration/upgrade

• Perform data migration
• Perform techical and functional testing

4 Requirements/Deliverables

The receiving team Data Archiving Document Management follows the Agile practices. As such, work is managed by the Product Owner and Scrum Masters using 3 months long planning Iterations and 2 weeks long sprints. Work is planned, tracked, and discussed on the ADO board. Work progress and performance metrics are extracted from ADO directly.

• Delivering proper incident and problem management solutions in case of all cases that occur in BKK work time, or is taken over from other Data Archiving Document Management Team. Ensuring adherence to the Service Level Agreements (SLAs) during the PI periods.
• Delivering successful and error free SAP Maintenance activities in all cases according to the Upgrade Schedule (approved by the Business) during the PI periods.
• Deliver/Complete all assigned ADO User Stories prioritized by the Product Owner during the PI periods.

Delivering high quality documentation using the team's OneNote related to all lessons learned, undocumented problem solutions, new configurations in regards incidents and SAP Maintenance activities