SAP CRM Functional

Dear Candidate

Greetings from TATA Consultancy Services

Job Openings at TCS

Skill:

:

Preferred location: Pan India

Notice period 90 DAYS

• Has worked as a SAP CRM Functional Consultant at least in 2 projects involving Gas and Electricity.
• Must have working knowledge in Utilities scenarios (B2B and B2C both) in deregulated markets.
• Very good understanding of Utilities specific data model in CRM and ISU.
• Must have working knowledge about market communication (IDE/IDEX) integration configurations in SAP CRM.
• Must have working knowledge about the Utilities Contract Management: Process framework configurations for different business process (Move out, Reversal of Move In / Out, Change in Contract, Product Change etc).
• Must have working knowledge about Interaction centre processes for Utilities: Meter reading, Budget billing plan, Promise-to-pay, Instalment plan etc.
• Web-UI: Configuring UI Business role, navigation bar customizing, UI configuration tool.
• Should aware of the BSP component and BOL Genil.
• Must have working knowledge of the base configurations for: Business partner, Business agreement, Business transaction, Pricing, Product etc.
• Must have working knowledge of integration between CRM and ISU: BMD and TMD replication, Contract Replication with customer-specific fields, IS-U MDT (Master Data Template) design for CRM data replication, checking/debugging of BADIs for Contract Replication
• Ability to check queues in SMQ1, SMQ2 and issue resolution if the number is too high or failed, BDOC check in SMW01 and error analysis and resolution, ECRMREPL check, EPRODCUST, R3AR2/3/4, R3AS, R3AM1, SMQR, SMQS, Organisational unit.

sivabhavani.t@tcs.com

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