Sap Crm Functional Consultant

9 - 12 years

18 - 30 Lacs

Posted:6 hours ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Roles and Responsibilities

  • Provide functional support for Order to Cash (O2C) processes using SAP CRM.
  • Collaborate with cross-functional teams to identify and resolve OTC issues.
  • Develop and maintain documentation of OTC business rules, procedures, and workflows.
  • Troubleshoot complex OTC problems using analytical skills and technical expertise.
  • Ensure timely resolution of customer complaints related to orders, invoices, payments, etc.

Desired Candidate Profile

  • 9-12 years of experience in SAP CRM Functional Consulting or similar role.
  • Strong understanding of OTC modules including sales order processing, billing, cash application, credit management, collections planning & execution.
  • Excellent communication skills with ability to work effectively with customers at all levels.

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