SAP CRM

Key Responsibilities

• Gather and analyse business requirements for SAP CRM processes (Sales, Service, Marketing, etc.)

• Configure SAP CRM modules based on client needs and best practices

• Work closely with business stakeholders to design and deliver end-to-end CRM solutions

• Prepare functional specifications for custom developments and integrations

• Conduct unit testing, integration testing, and support user acceptance testing (UAT)

• Provide post-implementation support and troubleshooting

• Train end-users and prepare documentation

• Collaborate with technical teams (ABAP, Basis, PI/PO) for solution delivery

Required Skills & Qualifications

• Bachelors degree in computer science, Information Technology, Business Administration, or related field

• 4-6 years of experience in SAP CRM functional consulting

• Hands-on experience in at least one full-cycle SAP CRM implementation

• Strong knowledge of SAP CRM modules: Sales, Service, Marketing.

• Experience with SAP ECC integration, middleware, and data migration

• Ability to write functional specifications and work with technical teams

• Excellent communication and stakeholder management skills

• Analytical thinking and problem-solving abilities

Preferred Skills

• Experience with SAP S/4HANA Customer Management

• Exposure to SAP Fiori and UI5 applications

• Make active contribution to the development of SMF-SAP team and ITS in general

• Overseeing innovation/ optimization on project within internal organization

• Has experience working with multi-projects in the short period of time

• Able to provide counsel for higher/ lower functions in a professional way

• Knowledge of methods of data collection and analysis

• Ability to understand and perform development testing on related tasks associated with data migration and cleansing

• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to improvement of operational and management practices

• Ability to organize data into logical formats

• Ability to generate briefing papers, issue papers, and other management reports when required

• Knowledge, understanding, and experience with data integrity, database construction, data management and data analysis and data cleansing principles and practices

• Knowledge of Microsoft Word, Excel, Access, PowerPoint

• Ability to conduct fact-found research

• The person should work independently and freely execute the general and specific roles to achieve confirmed targets, deliveries, projects, etc