SAP BRIM Senior Consultant

To qualify for the role, you must have:
Bachelors degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.5-7 Years of experience required in one or more areas within SAP BRIM components like SAP Convergent Charging, SAP Convergent Invoicing, SAP Subscription Billing, SAP Convergent Mediation, SAP Revenue Accounting and Reporting, and SAP Customer Financial Management, Subscription Order Management preferably with Global clientResponsible for providing support SAP BRIM module incidents, ensuring minimal disruption to operations.

Support incident solving by analyzing incidents raised by users and provides solutions.
Strong experience in delivering Application development or enhancement work, right from requirement gathering, creation of Specification document, Approval process, development or configuration, collaborating with other integrated modules, end to end Testing, UAT support, defect fix, approval process for production release, deployment, Postproduction support etc

Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.Handle change requests with a clear understanding of new business requirements.Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.

Cross-functional communication skills; experience in offshore/onsite model.
Defect resolution and defect analysis related to SD.Ability to work with minimal guidance or supervision in a time critical environment.Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements

Ideally, youll also have:
Well versed with OTC process including Inquiry, Quotation for inquiry, Sales order creation, Availability Check, Delivery Order Creation, Picking and Packing, Goods Issue, Shipment Creation, Invoice, Payment, Delivery Confirmation, Post-Sales ActivitiesExperience in SD integration points with other SAP modules like FI, SD, PP and PM.SAP Certification in SAP SD / BRIM

What you will do:
Provide day to day Application Management support for SAP Applications across IT Service Management including service requests, incident management, enhancement requests, change management and problem management as Level 2 or 3 Application Management SpecialistLead and Coordinate the Resolution of Complex Technical issues and System Outages including root cause analysis and corrective action.Collaborate with internal and external stakeholders to gather requirements, assess business needs and provide advice on SAP BRIM solutions and designs.Develop and maintain documentation including configuration, user guides and test scripts.Mentor and train junior SAP BRIM Team Members, sharing best practices and providing guidance on issues and troubleshooting techniques.Keep abreast of industry trends, emerging technologies and SAP best practices to drive operational efficiency through automation and innovationParticipate in on-call rotation and provide off hours support as needed to ensure the availability and reliability of critical SAP systems.Available to work on shift hours depending on the requirement of the client

Location- Pan India,Delhi NCR,Bengaluru,Chennai,Pune,Kolkata,Ahmedabad,Mumbai, Hyderabad