SAP Basis: Support Role

We are seeking an experienced SAP Basis Administrator to provide L2/L3 support for complex SAP landscapes, including S/4HANA, Solution Manager, BTP, Azure-hosted environments, and SAP Web applications. The ideal candidate will demonstrate deep technical expertise in BASIS and HANA/Sybase database administration, proactive issue resolution, and cross-functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup.

Key Responsibilities

1. Deliver L2/L3 technical support for SAP BASIS infrastructure in compliance with SLAs and KPIs.
2. Manage SAP systems including S/4HANA, Solman, BTP, and SAP Web applications hosted on Azure.
3. Perform system upgrades, kernel patching, add-on installations, and SSL certificate management.
4. Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management.
5. Execute BASIS operations such as system refreshes, client copies, parameter changes, job scheduling, RFC configuration, and SICF services.
6. Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de-escalation.
7. Monitor system performance, memory usage, and troubleshoot critical issues across SAP landscapes.
8. Participate in root cause analysis (RCA), documentation, and continuous improvement initiatives.
9. Coordinate with cross-functional teams for seamless delivery of services in a 24/7 global support model.
10. Track and report SLA/KPI metrics; ensure compliance with ITIL best practices.
11. Support onboarding and mentoring of junior team members; contribute to knowledge sharing and team enablement.
12. Stay current with SAP technologies, tools, and industry trends; actively pursue cross-skilling opportunities.
13. Participate in team meetings, service reviews, and operational governance forums.
14. Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage.

Required Skills & Competencies

1. Strong hands-on experience in SAP BASIS administration (510 years).
2. Proficiency in managing S/4HANA, Solman, BTP, and SAP Web applications.
3. Expertise in HANA and Sybase database operations.
4. Solid understanding of system architecture, performance tuning, and memory management.
5. Experience in managed service delivery and global support environments.
6. Familiarity with ITIL processes and SLA/KPI tracking.
7. Excellent troubleshooting, documentation, and communication skills.
8. Ability to work in high-pressure scenarios and coordinate across teams.
9. Willingness to work in rotational shifts and support critical business operations.

1. This is a support project.

2. 5 days work from office.

3. Job locations: Bangalore and Pune.

4. Candidate must be willing to work in 24/7 rotational shifts.