Posted:None|
Platform:
Work from Office
Full Time
Must have handled a team of 15 to 20 L1 & L2 consultants • The lead will be responsible for developing efficient work methods, and collaborating with junior consultants to increase productivity • Understanding on the ITIL framework • Knowledge on Incident Management and Change Management is must. • Creating and regularly maintaining the weekly and monthly shift roasters for ongoing projects • Manage change management processes within SAP Landscape and SAP Infrastructure according to agreed procedures • Ability to work on activities involved in Planning areas (Sizing, Scoping, Client/Landscape Strategy, High Availability/Disaster Recovery Strategy etc.) of Implementation projects without much supervision at transaction level • Provide training and direction to other operational support teams. • Maintain documentation on system configurations, maintenance processes and schedules. • Monitor performance as it relates to SAP infrastructure and enterprise architecture components, applications and databases. • Perform release and patch activities and participate in overall upgrade improvements to systems and hardware. • Ensure adherence to regulatory and compliance requirements within SAP Systems Infrastructure and Architecture. • Participate in providing 24x7 support on rotational basis to ensure operations of these critical systems for different customers. • Support IT audit activities, analyze results and provide remediation which results in improved compliance to standards and controls for all internal and external regulatory requirements.
NTT DATA Business Solutions
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