Salesforce Service Cloud Engineer

Job Summary:

We are seeking a skilled Salesforce Service Cloud Engineer with 3–5 years of hands-on experience in configuring, customizing, and optimizing Service Cloud solutions. Experience in the e-commerce industry is preferred. Immediate to 1-month joining is highly desirable.

Key Responsibilities:

• Configure and customize Salesforce Service Cloud (Cases, Email-to-Case, Omni-Channel, Knowledge, CTI integrations).
• Develop Flows, validation rules, reports, and dashboards.
• Collaborate with cross-functional teams to gather requirements and deliver scalable solutions.
• Support deployment activities, testing, and documentation.
• Troubleshoot issues and provide ongoing enhancements.

Requirements:

• 3–5 years of Salesforce Service Cloud experience.
• Strong understanding of Salesforce configuration and declarative tools.
• Salesforce Service Cloud Engineer certification preferred.
• Experience in the e-commerce domain is a strong plus.
• Ability to work effectively in a team environment.
• Willingness to work 1–2 days/week at the client site in Powai, remaining days from Borivali.
• Immediate to 1-month joining preferred.

HR Contact: hire@vistaardigital.com

Job Type: Full-time

Pay: Up to ₹600,000.00 per year

Work Location: In person