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Salesforce Service Cloud Developer

Salesforce Service Cloud Developer

Black And White Business Solutions

6 - 8 years

25 - 40 Lacs

chennai coimbatore

Posted:13 hours ago| Platform:

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Skills Required

salesforce service cloud service cloud salesforce salesforce sales cloud sfdc development

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Work from Office

Job Type

Full Time

Job Description

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Key Responsibilities

1. Solution Design & Implementation

Configure and customize Salesforce Service Cloud features including Case Management, Omni-Channel, Knowledge Base, Service Console, Entitlements, Milestones, and CTI integrations.
Develop and maintain automation using Flows, Process Builder, and validation rules.
Implement Service Cloud Voice, Digital Engagement, and Chat (Live Agent) as needed.

2. System Management & Optimization

Manage daily Salesforce administration tasks such as user management, security settings, profiles, roles, and permissions.
Monitor platform performance and maintain data integrity through audits, deduplication, and cleanup.
Develop and manage Service Cloud dashboards, analytics, and reporting for internal teams.

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Thanks & RegardsBhavana BBlack and White Business Solutions Pvt.Ltd.Bangalore,Karnataka,India.Direct Number:8067432454bhavana.b@blackwhite.in |www.blackwhite.in

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