Salesforce QA Automation Engineer

• Perform QA Automation with experience in test strategy, framework setup, script writing in JavasScript/TypeScript, using Cypress & Webdriver IO, API automation, CI/CD setup, defect management, and tools like Selenium, Java, and Lighthouse, Insomnia, Browserstack.
• As a Test Automation engineer, lead the transformation of testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies.
• Develop and implement automation testing strategies, and ensure the quality of the product.
• Create test plans and procedures based on product requirements
• Design and implement a QA test framework for the Service Cloud, Chat features on Salesforce.com platform in collaboration with the scrum team.
• Ensure the quality of the product by designing and executing test plans and test cases.
• Collaborate with Product owners, Technical Product Owner/Development Lead, Architects, and cross-functional IT teams in the US and offshore locations to identify and resolve defects and issues.
• Report on bugs and track their status with the development team to resolution.

Desired Background/Knowledge/Skills

• Proficiency in JavaScript
• Experience with automation testing frameworks and tools such as Selenium, Protractor, Cypress, and WebDriver IO.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
• Develop and maintain automated test scripts using JavaScript and other relevant tools and technologies.
• Understand business and technical requirements for automation work
• Prepare Testrail and test suites/ test scenarios for QA work
• Own the testing and defect triage of business deliverables.

Basic Requirements

• Bachelors or Masters degree in Information Technology, Computer Science, or Business from an accredited university.
• 3-6 years of experience in a role as a QA Automation Engineer and experience in preparing, conducting, and documenting software tests
• Proficiency in at least one of the test automation frameworks (e.g.: Selenium, WebdriverIO, Provar)
• Experience with REST/SOAP integration testing
• Ability to manage and set up Continuous Integration (e.g. Autorabit, Jenkins, Bamboo)
• Familiarity with SQL/SOQL Queries
• Experience working in Agile Scrum or SAFe frameworks is a plus
• Understanding of Salesforce Service Cloud functionality, platform capabilities, and features including Chat, Knowledge, and forums is preferred.
• Solid grasp of software development life cycle (SLDC) and Continuous integration/continuous delivery (CI/CD) pipelines using the latest DevOps tools such as Jenkins, GitHub, Bitbucket, Jira, SonarQube, and Dynatrace.