Salesforce Implementation Lead

Role Summary

techno-commercial Salesforce professional

bridge between internal stakeholders and the Salesforce implementation partner

Key Responsibilities

Salesforce Implementation & Business Analysis

• Lead

  end-to-end Salesforce implementation

  for Pre-Sales, Sales, and Post-Sales processes.
• Engage with internal stakeholders to understand existing workflows and future requirements.
• Gather, analyze, and document business and functional requirements for Salesforce.
• Convert business needs into

  clear requirements, user stories, and acceptance criteria

  .

Project & Partner Management

• Act as the

  single point of coordination

  between Molbio Diagnostics and the Salesforce implementation partner.
• Track project timelines, milestones, dependencies, and risks.
• Ensure implementation deliverables align with agreed scope, quality, and timelines.

Participate in solution walkthroughs, UAT cycles, and sign-off activities.

Cross-Functional Coordination

• Work closely with Sales, Service, Support, Finance, and Management teams.
• Ensure smooth collaboration across teams during implementation and rollout.
• Support change management and Salesforce adoption across the organization.

Post-Implementation & Admin Support

post-go-live support

Handle: User access and profile management, Basic configuration changes, Issue triaging and coordination with the implementation partner

Act as the first level of support for internal Salesforce users.

Required Skills & Experience

• 34 years of experience

  in

  Salesforce implementation projects

  .
• Proven experience in

  project coordination or project management

  for CRM / IT implementations.
• Hands-on experience with:

• Salesforce Sales Cloud

• Salesforce Service Cloud

• Strong techno-functional understanding of Pre-Sales and Post-Sales processes.
• Excellent stakeholder communication and vendor coordination skills.
• Ability to manage multiple workstreams and meet defined timelines.

Salesforce Certifications

Mandatory

• Salesforce Certified Administrator
• Salesforce Business Analyst
• Salesforce Certified Sales Cloud Consultant
• Salesforce Certified Service Cloud Consultant

Good to Have

• Salesforce Advanced Administrator
• Salesforce Platform Developer I (PD1)

• Project Management Certification

  (PMP / Agile / Scrum Master or equivalent)

Why Join Molbio Diagnostics Limited

• Opportunity to

  own and drive a critical Salesforce implementation program

  .
• High-visibility role with direct business impact.
• Work closely with leadership and cross-functional teams.
• Stable onsite role in a growing diagnostics organization.

Educational Qualification

• Bachelor's degree in

  Computer Science, Information Systems, or Business Management

  (preferred).