4 - 8 years
10 - 14 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
We are looking for a skilled Salesforce Experience Cloud Administrator to support the configuration, optimization, and ongoing maintenance of our Salesforce Experience Cloud platform
This mid-level role is ideal for someone who has a solid background in Salesforce Experience Cloud, combined with experience in Sales and Service Cloud Additionally, experience with Commerce Cloud is highly preferred You will collaborate with global stakeholders to implement platform enhancements, ensure system stability, and support business processes, while delivering a seamless digital experience through community portals, Responsibilities Include Experience Cloud Configuration Configure and maintain Salesforce Experience Cloud communities, including site branding, navigation, and user access management Ensure seamless user experiences through effective design and configuration Support multi-language needs in global environments, including localization and cultural requirements for global stakeholders, Sales and Service Cloud Integration experience required to work across different clouds, ensuring integration between Experience Cloud, Sales Cloud, and Service Cloud Experience in these areas is expected, and the responsibility of managing access control and security settings across multiple clouds is a key aspect of the role, System Support & Troubleshooting Support day-to-day platform operations, including system troubleshooting, resolving user issues, and ensuring data integrity across Experience Cloud and other integrated systems Proactively monitor platform performance to ensure stability and prevent disruptions, Reports & Dashboards Build and maintain custom reports and dashboards within Salesforce to provide actionable business insights and performance metrics Ensure reports are user-friendly and aligned with business objectives, Platform Enhancements & Testing Implement new features, enhancements, and updates to Salesforce Experience Cloud Assist in User Acceptance Testing (UAT) by writing test scripts and working with end users to validate changes Ensure successful adoption of changes across the organization, Work closely with internal teams and stakeholders to gather business requirements, document functional specifications, and configure Salesforce Experience Cloud to meet organizational needs Translate business requirements into technical solutions, Follow organizational standards for data governance, security, and accessibility, Work with third-party tools and managed packages with Gearset,
Valvoline Global Operations
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