5 Salesservice Cloud Jobs

As a Salesforce Marketing Cloud Consultant in Sydney with over 9 years of experience, you are expected to have a strong domain knowledge of the Salesforce Marketing Cloud platform. Your responsibilities will include integrating marketing with Sales/Service Cloud and other external data systems for data push/pull, including CRMs, ERPs, eCommerce platforms, Google Analytics, and SMS. You should have a solid understanding of relational data models, SOAP APIs, REST APIs, and integration techniques, along with advanced SQL skills. Your role will involve designing marketing cloud journeys and campaigns based on data dependencies. Proficiency in Email Studio, Journey Builder, and campaign management is essential, including data configuration, audience creation, and utilizing SFMC platform capabilities. You should be adept at Amp Script for email personalization and creating complex cloud pages with Amp Script. A technical background with a history of understanding complex systems is required, along with the ability to work both independently and collaboratively in a team environment. Strong communication skills and team handling capabilities are crucial. Possession of Salesforce Marketing Cloud Consultant certification is mandatory for this role. Your experience in Email Studio, Journey Builder, Automation Studio, Web Studio/Cloud Pages, Amp Script, and Marketing Cloud API's (REST and SOAP) will be valuable. Key responsibilities include enabling and executing marketing automations, testing marketing automations with dynamic content, and designing and optimizing campaigns with strategies like A/B Testing and throttled sending. You will also be responsible for personalizing marketing campaigns, building and executing email campaigns using Content Builder, and leveraging AmpScript for dynamic content. Subscriber and data management tasks, working with Data Extensions, Profile management, and relational data models, are also part of your responsibilities. Additionally, you should be able to design mobile-responsive creatives, create Microsites using ExactTarget, and configure Exact Target Microsite Activity. Knowledge of UI and front-end web technologies like SSJS, HTML, CSS, and Javascript/jQuery will be considered a value addition to your role as a Salesforce Marketing Cloud Consultant.,

You will be working as a SalesForce Business Analyst at Innova ESI in Chennai, focusing on Salesforce.com Administration, Business Analysis, and optimizing Business Processes to drive digital transformation and enhance business operations. Your role will involve gathering Business Requirements, creating data flow diagrams, facilitating Business Process Optimization/Transformation, supporting the design of training materials, conducting internal training sessions for business users, and ensuring a smooth transition to newly implemented Salesforce processes. Key responsibilities include advising on the best use of Salesforce features, emphasizing out-of-the-box functionality, configuration building on the Salesforce platform, eliciting requirements under Agile and Waterfall methods, preparing functional prototypes and wireframes, collaborating with delivery teams, engaging with business product owners, and translating technical terms into business-friendly language. You should have a strong understanding of the Salesforce Platform, exposure to Banking & Finance domain, excellent communication skills, ability to analyze & design data models, user interfaces, business logic, and security for custom applications. Hands-on experience with Sales/Service Cloud, Salesforce Administrator Certification, Technology Change Management expertise, and familiarity with Agile/Waterfall projects are essential. Desirable skills include organizational skills, Salesforce certifications, and previous project experience in Salesforce. You must have at least 6+ years of relevant experience, and the role is based in Pune, Chennai, or Bangalore. Immediate joiners are preferred. If you meet the requirements, please share your resume with kanchan.arya@innovaesi.com for consideration.,

We are looking for a skilled Salesforce Experience Cloud Administrator to support the configuration, optimization, and ongoing maintenance of our Salesforce Experience Cloud platform This mid-level role is ideal for someone who has a solid background in Salesforce Experience Cloud, combined with experience in Sales and Service Cloud Additionally, experience with Commerce Cloud is highly preferred You will collaborate with global stakeholders to implement platform enhancements, ensure system stability, and support business processes, while delivering a seamless digital experience through community portals, Responsibilities Include Experience Cloud Configuration Configure and maintain Salesforce Experience Cloud communities, including site branding, navigation, and user access management Ensure seamless user experiences through effective design and configuration Support multi-language needs in global environments, including localization and cultural requirements for global stakeholders, Sales and Service Cloud Integration experience required to work across different clouds, ensuring integration between Experience Cloud, Sales Cloud, and Service Cloud Experience in these areas is expected, and the responsibility of managing access control and security settings across multiple clouds is a key aspect of the role, System Support & Troubleshooting Support day-to-day platform operations, including system troubleshooting, resolving user issues, and ensuring data integrity across Experience Cloud and other integrated systems Proactively monitor platform performance to ensure stability and prevent disruptions, Reports & Dashboards Build and maintain custom reports and dashboards within Salesforce to provide actionable business insights and performance metrics Ensure reports are user-friendly and aligned with business objectives, Platform Enhancements & Testing Implement new features, enhancements, and updates to Salesforce Experience Cloud Assist in User Acceptance Testing (UAT) by writing test scripts and working with end users to validate changes Ensure successful adoption of changes across the organization, Work closely with internal teams and stakeholders to gather business requirements, document functional specifications, and configure Salesforce Experience Cloud to meet organizational needs Translate business requirements into technical solutions, Follow organizational standards for data governance, security, and accessibility, Work with third-party tools and managed packages with Gearset, What Youll Need BTech 4+ years of experience in Salesforce Administration, including at least 2+ year with Salesforce Experience Cloud, Strong experience with Sales and Service Cloud is essential, Experience with Salesforce Commerce Cloud is highly preferred, Familiarity with Salesforce automation tools such as Flow and Process Builder, Basic understanding of UI/UX principles and accessibility guidelines (e-g, WCAG), Experience working with Agile project environments and tools such as JIRA, Experience working with global teams and participating in cross-functional projects Exposure to UAT, stakeholder communication, and change adoption processes, Proven ability to work independently, What Will Set You Apart Experience with supporting multi-language needs in global implementations, Salesforce Certified Administrator or Advance Administrator, Salesforce Experience Cloud Consultant,

As a Salesforce consulting generalist at PwC, you will specialize in consulting services for various business applications, assisting clients in optimizing operational efficiency. Your role involves analyzing client needs, implementing software solutions, and providing training and support for the seamless integration and utilization of business applications. By leveraging your broad range of consulting skills and experience across different Salesforce applications, you will enable clients to achieve their strategic objectives. Your primary focus will be on building meaningful client relationships and developing the ability to manage and inspire others. You will navigate complex situations, enhancing your personal brand and technical expertise while gaining awareness of your strengths. Anticipating the needs of your teams and clients, you will deliver quality service and embrace ambiguity by seeking opportunities for growth in unclear situations. To excel in this role, you are expected to possess the following skills, knowledge, and experiences: - Respond effectively to diverse perspectives, needs, and feelings of others. - Utilize a wide range of tools, methodologies, and techniques to generate innovative ideas and solve complex problems. - Apply critical thinking to break down intricate concepts. - Understand the broader objectives of your project or role and align your work with the overall strategy. - Gain a deeper understanding of the evolving business context. - Use reflection to enhance self-awareness, leverage strengths, and address development areas. - Interpret data to derive insights and make informed recommendations. - Uphold professional and technical standards, including adherence to specific PwC tax and audit guidance, the firm's code of conduct, and independence requirements. Job Level: Senior Associate - Salesforce Lightning / CG Cloud Years of Experience: 5-8 years Educational Qualifications: BE / B Tech / MCA / M.Sc. / M.E / M.Tech Key Requirements: - 5+ years of experience on Salesforce Platform with a solid understanding of platform architecture, APIs, integration framework, and CG Cloud. - Minimum 2 years of experience in Consumer Goods Cloud. - Proficiency in Salesforce technologies such as LWC, Apex, Webservices, integration frameworks, and mobile SDK. - Hands-on experience in Salesforce Configuration and Customization, including Visual Force Pages, Apex, and Test Classes. - Implementation experience using Sales/Service Cloud. - Strong knowledge of Consumer Goods cloud, API-led architecture, and rest APIs. - Salesforce Consumer Goods Cloud Consultant certification is preferred. - Experience in code packaging, deployment using tools like Ant, Salesforce Integration, and Salesforce LDS. - Ability to design solutions aligning with SFDC security models and address security complexities. - Proficiency in project management, agile methodologies, technical processes, and strategic thinking. - Strong technical skills in Salesforce to provide solution architecture, design trade-offs, and decipher design choices. - Extensive experience in Force.com platform using Apex, Lightning, LWC, and common integration patterns. - Familiarity with middleware supporting Salesforce platforms and data migration strategies. - Ability to manage multi-environment, multi-region project implementations and define deployment strategies. - Exposure to prominent AppExchange products and proposal activities for Salesforce projects. - Advanced certifications in Salesforce are beneficial. Additional Desired Skills: - Knowledge of net zero and carbon footprint concepts. - Experience in CRM Analytics and leading practice initiatives within the Salesforce practice. - Articulation of Point of Values and defining Go-to market solutions. - Expertise in data management, strategic technical processes, and best practices in Salesforce. - Strong communication, negotiation, and conflict resolution skills. - Adaptability to the changing Cloud ecosystem and emerging technologies. In summary, as a Senior Associate in Salesforce Lightning / CG Cloud at PwC, you will play a crucial role in consulting, implementing, and optimizing Salesforce solutions to help clients achieve their business goals. Your expertise, skills, and commitment to excellence will drive value and success for both clients and the organization.,

At PwC, we specialize in providing consulting services for various business applications to help clients optimize their operational efficiency. As a Salesforce consulting generalist at PwC, you will have a broad range of consulting skills and experience across different Salesforce applications. Your role will involve analyzing client needs, implementing software solutions, and providing training and support for effective utilization of Salesforce applications to help clients achieve their strategic objectives. Your responsibilities will include building meaningful client connections, managing and inspiring others, and navigating complex situations to deepen your technical expertise and personal brand. You are expected to anticipate the needs of your teams and clients, deliver quality, and embrace ambiguity to seize growth opportunities. To excel in this role, you need to possess the following skills: - Respond effectively to diverse perspectives, needs, and feelings of others. - Utilize a wide range of tools, methodologies, and techniques to generate new ideas and solve problems. - Apply critical thinking to break down complex concepts. - Understand the broader objectives of your project or role and how your work aligns with the overall strategy. - Develop a deeper understanding of the business context and its evolving nature. - Use reflection to enhance self-awareness, strengthen strengths, and address development areas. - Interpret data to derive insights and recommendations. - Uphold professional and technical standards, the Firm's code of conduct, and independence requirements. Position: Senior Associate - Salesforce Lightning / CG Cloud Experience: 5 - 8 years Education: BE / B Tech / MCA/ M.Sc. / M. E / MTech Requirements: - 5+ years of experience on Salesforce Platform with a solid understanding of platform architecture, APIs, integration framework, and CG Cloud. - At least 2 years of experience in Consumer Goods Cloud. - Hands-on experience with LWC, Apex, Webservices, and integration frameworks. - Strong technical skills in SFDC mobile for providing solutions using mobile SDK. - Proficiency in Salesforce Configuration and Customization (Visual Force Pages / Apex / Test Classes). - Implementation experience using Sales/Service Cloud. - Familiarity with API led architecture. - Salesforce Consumer Goods Cloud Consultant certification is preferred. - Experience in code packaging and deployment across environments using tools like Ant. - Knowledge of Salesforce Integration, Salesforce LDS, and addressing security complexities. - Ability to plan, design, and execute automated processes for data management. - Proficiency in working with SLDS, HTML, CSS, JavaScript/jQuery/Angular. - Experience in proposal activities, project management, and agile methodologies. - PD1 certified Developer and Sales or Service cloud certification. Additional desired skills: - Support implementation and customization of Salesforce Consumer Goods Cloud features. - Evaluate, test, and implement modifications and upgrades in Salesforce. - Define and follow best practices in Salesforce. - Manage data inclusive of data load, translation, hygiene, migration, and integration. - Ability to provide solution architecture, design trade-offs, and interpret design choices. - Provide technical leadership and set best practices for design, implementation, maintenance, and support. - Extensive experience in Force.com platform using Apex, Lightning, and LWC. - Solid experience in web services, REST API, and integration patterns. - Familiarity with middleware supporting Salesforce platforms like Mulesoft, Boomi, etc. - Ability to define data migration strategies and address security complexities. - Experience in managing multi-environment, multi-region project implementations. - Exposure to prominent AppExchange products and proposal activities. - Awareness of net zero and CRM analytics concepts. - Strong communication, negotiation, and conflict resolution skills. - Advance Salesforce certifications.,