Salesforce CPQ-Quote to Cash-Business Systems Analyst

Role Overview: At UKG, the IT organization is looking for a Salesforce Business Systems Analyst with a specific focus on Quote-to-Cash processes. As a key member of the dedicated GTM Systems Team, you will play a crucial role in supporting existing solutions, contributing to strategic projects, and collaborating with stakeholders to analyze business requirements. Your responsibilities will include designing and implementing Salesforce-based solutions, collaborating with cross-functional teams, and supporting project management throughout the project lifecycle. Key Responsibilities: - Support existing Quote-to-Cash solutions and related applications, including production support, issue troubleshooting, and implementing enhancements - Build and maintain relationships with corporate and regional stakeholders, analyze business requirements, and understand system capabilities - Collect and document business, functional, and user requirements using various approaches such as leading workshops, writing use cases, and creating context diagrams - Design and implement Salesforce-based solutions to meet business requirements while adhering to best practices and maximizing out-of-the-box solutions - Collaborate with other Business Systems Analysts, Application Solution Consultants, Technical leads, Salesforce developers, and integration developers on cross-functional requests and solutions - Assist Project Managers in planning, executing, and managing project deliverables and risks - Work closely with QA analysts and perform various testing activities including functional, regression, unit, and user acceptance testing Qualifications Required: - Minimum of 3 years of experience in business systems analysis - 3+ years of global Quote-to-Cash solutions experience, including billing, approvals, bundling, compensation, discounting, products, pricing, etc. - 3+ years of Salesforce.com experience, including CPQ, and Salesforce Administrator certification - Strong understanding of Salesforce capabilities, best practices, and limitations with the ability to communicate effectively to key stakeholders - Strong organizational and analytical skills with attention to detail - Excellent written and verbal communication skills - Ability to manage changing priorities, address issues promptly and professionally - Salesforce Advanced Administrator certification is a plus - Experience with ServiceNow or a similar ITSM tool is a plus Note: UKG is an equal opportunity employer committed to promoting diversity and inclusion in the workplace, including the recruitment process. For individuals with disabilities requiring assistance during the application and interview process, please contact UKGCareers@ukg.com.,