Salesforce Business Analyst

SF Business Analyst

Key Responsibilities

• Work closely with business stakeholders to gather, analyze, and document business requirements.


• Translate business requirements into detailed functional specifications for Salesforce solutions.


• Collaborate with Salesforce developers, admins, and architects to design scalable and effective solutions.


• Facilitate workshops, requirement-gathering sessions, and user story creation for Salesforce projects.


• Create and maintain business process flows, wireframes, use cases, and user stories in Agile/Scrum methodology.


• Perform gap analysis to identify opportunities for Salesforce improvements or new functionalities.


• Support data migration, system integration, and UAT activities.


• Assist in change management, training, and adoption of Salesforce solutions across teams.


• Develop test cases, support system testing, and validate that solutions meet business needs.


• Provide ongoing support, troubleshooting, and enhancements to Salesforce applications.

Required Skills & Qualifications

• Bachelor s degree in Business Administration, Computer Science, Information Systems, or related field.


• 4 7 years of experience as a Business Analyst, with at least 2 3 years working specifically on Salesforce projects.


• Strong knowledge of Salesforce Sales Cloud, Service Cloud, or Marketing Cloud (experience with multiple clouds preferred).


• Proficiency in writing user stories, acceptance criteria, and functional documentation.


• Experience with Agile/Scrum project delivery frameworks.


• Excellent analytical, problem-solving, and communication skills.


• Ability to collaborate effectively with both technical and non-technical stakeholders.


• Understanding of Salesforce data model, security, and configuration capabilities.


• Hands-on experience with tools like JIRA, Confluence, MS Visio, Lucidchart, or similar.

Preferred Qualifications

• Salesforce Administrator or Business Analyst certification.


• Experience with third-party Salesforce integrations and AppExchange apps.


• Exposure to CPQ, Field Service, or Experience Cloud is a plus.


• Strong understanding of business processes in Sales, Service, or Marketing domains.

hat We Offer

• Competitive compensation package.


• Opportunity to work on cutting-edge Salesforce initiatives.


• Career growth with continuous learning and certifications.


• Collaborative work culture with exposure to diverse projects.