Posted:1 week ago|
Platform:
Hybrid
Full Time
Salesforce BA:
We are seeking a highly skilled and motivated Salesforce Business Analyst to join our dynamic team. The ideal candidate will have extensive knowledge of Customer Relationship Management (CRM) systems, specifically Salesforce, and will leverage this expertise to enhance our business processes. Banking industry experience is a plus. Key Skills • Knowledge of CRM, Salesforce, Banking knowledge • Requirement Gathering: Collaborate with stakeholders to understand business needs and gather detailed requirements. • System Analysis: Analyze and document business processes and system requirements. • Solution Design: Develop functional specifications and system design documentation for Salesforce solutions. • Customization and Configuration: Customize and configure Salesforce to meet business requirements, ensuring optimal performance and user experience. • Testing and Quality Assurance: Develop and execute test plans to ensure the functionality and performance of Salesforce solutions. • User Training: Provide training and support to end-users to maximize the effectiveness of Salesforce solutions. • Data Management: Oversee data integrity and data migration activities within Salesforce. • Reporting and Analytics: Create and maintain reports and dashboards to provide actionable insights to stakeholders. • Continuous Improvement: Stay updated with Salesforce releases and industry best practices to recommend and implement improvements. • A degree in engineering, computer science or a quantitative discipline e.g. statistics, physics or mathematics preferred.
Capgemini
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