Sales/Customer Service Assistant

Company: Myraan Rentals And Adventures Goa Private Limited

Location: Panjim, Goa

Job Type: Full-Time

About Us

Myraan Rentals And Adventures Goa Private Limited is a premier travel service provider in Goa, offering unforgettable experiences such as self-drive car rentals, dinner cruises, watersports, scuba diving, and adventure sports. We are passionate about creating memorable moments for travellers visiting the vibrant shores of Goa.

Job Overview

We are seeking an enthusiastic and customer-focused Sales and Customer Service Associate to join our dynamic team in Goa. The ideal candidate will be responsible for driving sales, meeting targets, handling customer queries, providing effective resolutions, and upselling our exciting range of services to enhance customer experiences. If you love connecting with people, thrive in a fast-paced environment, and are passionate about travel and adventure, we want to hear from you!

Key Responsibilities

Sales and Target Achievement:

• Actively promote and sell Myraan Rentals And Adventures Goa Private Limited’ services, including self-drive car rentals, dinner cruises, watersports, scuba diving, and adventure sports, etc.
• Achieve and exceed monthly sales targets to contribute to the company’s revenue goals.
• Identify opportunities to convert inquiries into bookings through effective sales techniques.

Customer Query Handling and Resolution:

• Respond promptly to customer inquiries via phone, email, WhatsApp, or in-person with professionalism and courtesy.
• Provide detailed information about services, pricing, availability, and booking processes to assist customers in making informed decisions.
• Address customer concerns or complaints efficiently, ensuring timely and satisfactory resolutions to maintain high customer satisfaction.

Upselling Services:

• Proactively identify opportunities to upsell additional services or packages (e.g., recommending a dinner cruise to a watersports customer or a scuba diving package to an adventure sports enthusiast).
• Tailor recommendations to customer preferences to enhance their travel experience and increase sales revenue.

Customer Relationship Management:

• Build and maintain strong relationships with customers to foster repeat business and referrals.
• Follow up with customers post-service to gather feedback and encourage future bookings.

Administrative Tasks:

• Maintain accurate records of sales, customer interactions, and bookings in the company’s CRM system.
• Coordinate with operations teams to ensure seamless service delivery for booked experiences.

Qualifications and Skills

Experience:

• 1-2 years of experience in sales, customer service, or hospitality (experience in travel/tourism is a plus).
• Proven track record of meeting or exceeding sales targets.

Skills:

• Excellent communication and interpersonal skills to engage with diverse customers.
• Strong problem-solving abilities to handle customer queries and complaints effectively.
• Sales-driven mindset with the ability to upsell services and close deals.
• Familiarity with CRM tools and basic computer skills.
• Knowledge of Goa’s tourism landscape and attractions is an advantage.

Education:

• Minimum 12th grade; a diploma or degree in hospitality, tourism, or business is preferred.

Other Requirements:

• Fluency in English and Hindi; knowledge of additional regional languages (e.g., Marathi, Konkani) is a plus.
• Ability to work flexible hours, including weekends and holidays, to accommodate peak tourism seasons.

Incentives and Benefits

Competitive Salary: Attractive base salary with performance-based incentives.

Sales Incentives: Earn additional daily & monthly bonuses for meeting or exceeding sales targets.

Employee Discounts: Enjoy discounted rates on Myraan Rentals And Adventures Goa Private Limited’ services for you and your family.

Career Growth: Opportunities for advancement within a growing company in the tourism industry.

Training: Comprehensive training on services, sales techniques, and customer service best practices.

Why Join Myraan Rentals And Adventures Goa Private Limited?

• Be part of a vibrant team that delivers exceptional travel experiences in one of India’s top tourist destinations.
• Work in a dynamic, fast-paced environment with opportunities to interact with travellers from across the globe.
• Earn attractive incentives while showcasing the best of Goa’s adventures to customers.

How to Apply

If you’re excited about this opportunity, send your resume and a brief cover letter to [email protected] with the subject line “Sales and Customer Service Associate Application – [Your Name].”

Applications will be accepted until October 1, 2025. Only shortlisted candidates will be contacted for interviews.

Myraan Rentals And Adventures Goa Private Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person

Speak with the employer
+91 7718858883