Sales Team Leader (BPO)

As a Team Leader in the BPO industry, you will be responsible for managing a team of agents to ensure the daily targets are met. Your role will involve monitoring attendance, performance, and discipline while handling team rosters, reducing shrinkage, and managing escalations. Providing regular feedback, coaching, and team motivation will be essential to drive team performance. In this position, you will be required to analyze reports related to Average Handling Time (AHT), Service Level Agreement (SLA), Workforce Management (WFM), conversion percentage, and more. Effective coordination between managers and team members will be crucial to ensure seamless operations and quality service delivery. Your role will also involve driving sales and presales performance, as well as maintaining a high standard of service quality. Proficiency in MS Excel and reporting tools will be beneficial to track and analyze team performance metrics effectively. This is a full-time position that requires at least 1 year of experience in a similar role. A Bachelor's degree is preferred, and fluency in English is required. The work schedule is during the day shift, and the work location is in person. The salary for this position ranges from 25,000 to 35,000 gross, and immediate joining is preferred. The benefits include Provident Fund. If you are interested in this opportunity, please speak with the employer at +91 7880088026.,