Sales Support Executive

Requirements

• Bachelor’s degree in Commerce, Engineering, or Business Administration.
• 2–5 years of relevant experience in sales coordination, backend sales, or sales operations.
• Exposure to capital equipment or engineering industry is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficient in MS Office (Word, Excel, PowerPoint); familiarity with CRM tools preferred.
• Ability to multitask and manage timelines under minimal supervision.

Job Description

We are looking for a proactive Sales Support Executive who will play a key role in streamlining customer interactions and backend sales operations. This individual will support the sales and proposals teams by managing communication, documentation, CRM systems, and tender processes — ensuring our commercial engine runs efficiently and professionally.

• Customer Communication & Enquiry Handling
• Acknowledge and respond to customer emails, phone calls, and website enquiries.
• Route leads and technical queries to the relevant internal teams.
• Maintain professional and timely communication with prospective clients.
• Sales Documentation & Coordination
• Prepare and organize standard commercial documents like quotations, proposals, and vendor registration forms.
• Maintain and update the sales and enquiry database in the CRM.
• Track the status of active enquiries and follow up on pending quotations.
• Tender & Proposal Support
• Assist in preparing documents for public and private tenders.
• Coordinate with internal departments to collate the technical and financial information required.
• Ensure timely submission of tenders and RFPs with proper formatting and compliance.
• CRM & Reporting
• Maintain up-to-date records of leads, opportunities, customer details, and interactions in the CRM.
• Generate regular sales pipeline and enquiry reports for management review.
• Administrative Support
• Manage client documentation including NDAs, PO tracking, and invoicing coordination.
• Support internal meetings by preparing notes, summaries, and follow-up action trackers

Job Location

Ralsonics Research Pvt. Ltd.

Plot 5, K. T. Industrial Estate No.2,

Behind Waghmare Hospital,

Chinchpada, Waliv, Vasai East,

Vasai, Palghar-401208, Maharashtra, India.

Closest Train Station: Vasai Road,

Benefits: PF, ESIC, conveyance, 21 days paid holidays etc.